Customer Service Representative
Customer Service Representative
الوصف الوظيفي
Responsibilities:
1. Document scrutiny and collection of applications for visa processing
2. Handle customer/applicant queries personally or via email, or telephone.
3. Handle cash and bank-related transactions if assigned and ensure
100% accuracy
4. Record & maintain all application data. Ensure accurate & timely data entry
into the system with zero errors.
5. Ensure all administration and logistics of passport delivery to
consulate/ applicant / logistic company etc.
6. Maintain compliance to the standard operating procedures, manuals etc.
without deviation in process
7. Inform the applicants about the available Value Added Services and ensure
delivery of Value Added Service options to applicants/ customers.
8. Encourage applicants to provide feedback on services provided and their
overall experience at the application centre.
9. Ensure that the entire process is completed within the mandated
Turn Around Time
- 10. Assist Deputy Manager/Operations Manager in execution of WB Project
المهارات
○ Bachelor’s degree or equivalent preferred
○ Excellent in English and Arabic and other additional languages as an advantage.
○ Knowledge of customer service etiquette and practices
○ Data entry and typing skills, attention to detail and accuracy
○ Positive attitude and providing exemplary customer service, maintenance of
confidentiality.
○ Ability to work independently.
تفاصيل الوظيفة
- منطقة الوظيفة
- دبي, الإمارات العربية المتحدة
- قطاع الشركة
- السياحة والمتاحف والمرافق الثقافية; وكالات السفر
- طبيعة عمل الشركة
- صاحب عمل (القطاع الخاص)
- الدور الوظيفي
- خدمة العملاء ومركز الإتصال
- نوع التوظيف
- مؤقت
- الراتب الشهري
- غير محدد
- عدد الوظائف الشاغرة
- 60
المرشح المفضل
- منطقة الإقامة
- الإمارات العربية المتحدة
