ICT Team Leader -Nationals Only

The ICT Team Leader leads a designated team of Information Communication Technology (ICT) support staff to deliver high quality ICT services to NRC Jordan Camps. The role leads the deployment of ICT projects and resolves complex issues to establish a standardized ICT operational and support environment and manages ongoing service delivery. The Team Leader contributes to a high-performance team environment and enables continual service improvement practices.

1. Role and responsibilities

Generic responsibilities

1. Management of project staff
2. Implement plan of action for delegated portfolio of support function’s projects
   (activities, budget, and project documentation).
3. Day to day follow of progress in project implementation.
4. Ensure adherence and compliance with NRC policies, support function tools,
   handbooks and guidelines.
5. Ensure that projects target beneficiaries most in need and explore and asses new
   and better ways to assist.
6. Promote and share ideas for technical improvement.
7. Prepare periodic progress reports and other documents.
8. Ensure capacity building of project staff and transfer of key skills.
9. Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards &
   principles within NRC and amongst beneficiaries served by NRC.

Specific responsibilities

1. Supervise day to day tasks, provide support and guidance, build objectives, and reflect them on the WDP in alignment with ICT unit and NRC JO Country Office Strategic Objectives, provide regular feedback through regular meetings and on-the-job training.
2. Act as 2nd level support for ICT incidents and service requests, and act as 1st Level support in the Zaatari Camp.
3. Work with Business Partners (Program, Support Units, Regional & Global ICT, and internal & external developers) to develop innovative solutions to program implementation in Jordan Country Office in line with global NRC SOPs and best practice. And Assign tasks to ICT Team to implement those projects.
4. Take lead on NRC JO Country Offices, ICT infrastructure projects and Network
   enhancement: plan for implementation, work with ICT Officers Host, Camps, and Amman on Network Mapping, Infrastructure enhancement.
5. Assist ICT Coordinator in developing business cases and ICT proposals for all NRC JO Country Offices initiatives and projects. Including but not limited to process design and enhancement, technical & financial reports, DPIA.
6. Assist ICT Coordinator in conducting regular and on-demand Risk Assessments: Penetration tests, Vulnerability tests, Data Protection, and Information Security.
7. Assist ICT Coordinator in building deploying ICT Policies and Guidelines.
8. Follow up with ICT Officer on keeping NRC Equipment up-to-date and using only licensed SW.
9. Assist ICT Officer – Amman in Building ICT Knowledge Base. Including
   maintaining ICT Inductions materials up to date (New Joiner Package, service catalogue).
10. Follow up on ICT Tickets on Ticketing System, for Both Camps.
11. Assist in ICT Disposal Plan of equipment, and retirement of ICT Solutions.
12. Work with ISP and other outside vendors to ensure dependable operations. (Applicable to Service Providers located in CO or Contracted through CO Logistics)
13. Prepare on-demand technical and operations reports, Project Documentations, and status reports.
14. Prepare ICT Services Equipment needs list, and perform needed procurement tasks (raise PRs, perform technical quality checks)
15. Provide procurement assistance including, but not limited to, researching solutions, engaging with potential vendors, making recommendations for product purchases, and evaluating bids.
16. Assist ICT Coordinator in non-ICT Staff Capacity building plan: prepare materials, conduct training, and provide assistance if needed.

Critical interfaces

By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:

• Relevant implementation staff
• Technical advisors/ support
• Country Office ICT

Scale and scope of position

2. Competencies

Competencies are important in order for the employee and the organization to deliver desired results. They are relevant for all staff and are divided into the following three categories:

1- Professional competencies

These are skills, knowledge and experience that are important for effective performance.

Generic professional competencies for this position:

• Experience from working within technical expertise area in a humanitarian/ recovery context
• Previous experience from working in complex and volatile contexts
• Core competency expertise
• Documented results related to the position’s responsibilities
• Fluency in English, both written and verbal

Context/specific skills, knowledge, and experience:

Qualification requirement: Bachelor’s degree or equivalent.

Years of Experience: 3

• Knowledge of the context in Jordan Host Offices, and understanding of NRC Strategic objectives, SOPs, Guidelines, and Policies.
• Experience in ICT Team Leader, or any relevant field related to IT. Has a very good technical background in Windows and MS office, experience in troubleshooting and configuring network, and has a very good level of English both written and verbal.
• Interpersonal Skills: ICT Team Leader must have develop task management, time management, project and people management skills, English business and report writing, Critical Thinking, and perform their tasks in an adequate and professional manner, showing good people skills to handle direct interaction with them.

2- Behavioral competencies

• Planning and delivering results
• Managing resources to optimize results
• Show flexibility to strategic change and being a team player.
• Show assertiveness towards abiding to NRC Code of Conduct & Policies.
• Influencing NRC Staff and help them understand ICT Policies.
• Provide proactive action towards NRC initiatives and suggest solutions.

3. Performance Management

The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews:

• The Job Description
• The Work and Development Plan
• The Mid-term/End-of-trial Period Performance Review Template
• The End-term Performance Review Template
• The NRC Competency Framework

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Candidates are encouraged to apply early, as applications may be screened prior to the vacancy deadline
Contract period: till 30th June 2023 with the possibility of extension subject to funding
Duty Station: This position will be based in the NRC office in Zaatari Camp
Salary/benefits: According to NRC’s salary scale and terms and conditions

If you are interested please apply through:

https://ekum.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_2019/job/9225

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