Siebel CRM Specialist
Siebel CRM Specialist
الوصف الوظيفي
As a bold global technology leader, our products and services touch the lives of millions, as well as lending a huge helping hand to some of the country’s most crucial organisations. From contactless payments to connecting emergency services, our technology delivers some truly exciting initiatives, not to mention the incredible connections we make on a global level every single day. We rely on the brightest sparks to help us deliver new innovations. So if you believe, like we do, that technology can help us imagine, create and realise a more connected future – then we need you to help us achieve that goal! We’re focused on building the best network, providing a knockout digital experience and giving back the very best to our customers. Not bad for a company you thought was just a mobile network provider, right? We’re here to prove we’re no one trick pony and our technology reach goes way further than you imagined. Read on to find out just how far….
With us you will be responsible for:
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- Lead and handle the development team resources (Vodafone or third party resources) in the Agile project, to ensure the delivery is on time and of high quality, as aligned with domain manager.
- Assess, design and implement new products & services through different Releases on Oracle Siebel Open UI to ensure reaching the required business needs.
- Supervise and assign PBIs to the team and its progress.
- Lead the requirement assessment of Open UI impacts for usual business projects.
- Ensure the Siebel Open UI team adheres to the industry best practices and design guidance provided by domain manager.
- Closely work with Scrum master and product manager of the agile team for sprint and deployment planning
- Train the new resources in the team on the existing technical framework and functionalities.
- Support test teams, and business product managers throughout testing phases of the releases.
- Support deployment including writing deployment guides, raising RFCs.
- Collaborate with the rest of the team to design & implement capability enhancements.
- Report & highlight to CRM Domain manager any risks or issues in design and build.
- Support operations team in analysing issues reported in live environment.
- Delivering required business & technology releases according to schedule and with quality meeting Vodafone’s standards.
- Prepare all the needed RFCs and Change requests for Service Management according to the SLA.
- Ensure all documentation with respect to high and low level designs is complete and following the quality standards and guidance set by domain manager.
- Highlights any risk or issue that may affect in progress and delivered design and performance of the system
الوصف الوظيفي
المهارات
Apply if you have:
- 4 years’ experience in product & solution development in a Telco or at a technology vendor with a telecommunication focus.
- Bachelor’s degree in Computer Engineering, IT or any relevant major
- Working under pressure & under rapid timescales.
- Deep Knowledge in Oracle BSS stack is required.
- Excellent problem solving, interpersonal and communication skills.
- Customer experience centered analysis
- Innovative thinking for user-interfaces
- User centered design
- Enterprise Application Integration (EAI)
- Enterprise Integration Manager (EIM)
- Configuration, scripting and workflow (CSW)
- Oracle Siebel certification (x`).
- Software development background.
- Either completed Siebel Open UI Foundation Course or proof of below competency:
- Knowledge of the Siebel Open UI user interface and architecture, plus the concept of the Open UI "manifest" and how to administer it.
- Understanding of presentation models and how to apply client-side logic.
- Knowledge of physical renderers (how to change the way the data is presented to the users) as well as Siebel mobile interface in both connected and disconnected modes.
- Ability to administer Siebel Open UI customizations, including themes, cascading style sheets and Open UI desktop applications.
- The skills to debug as needed.
- Preferably completed Siebel Open UI Advanced JavaScript API Course or proof of below competency:
- Administer customizations and implement application-wide customizations.
- Ability to write code to use the Siebel Open UI JSAPI to implement common form and list applet customizations.
- Call external libraries.
- Migrate or customize the overall look-and-feel of the application.
- Use Siebel Tools to customize Siebel Open UI behaviour.
- Experience with JQuery.
- Understanding of Open UI core concepts including presentation models.
- Using Web templates in Open UI development.
- Working with Google APIs.
- Ability to integrate external plugins.
- Uses of timelines
المهارات
تفاصيل الوظيفة
- منطقة الوظيفة
- الدوحة, قطر
- قطاع الشركة
- الاتصالات والشبكات
- طبيعة عمل الشركة
- صاحب عمل (القطاع الخاص)
- الدور الوظيفي
- —
- نوع التوظيف
- —
- الراتب الشهري
- غير محدد
- عدد الوظائف الشاغرة
- 1
تفاصيل الوظيفة
المرشح المفضل
- المستوى المهني
- متوسط الخبرة
- عدد سنوات الخبرة
- الحد الأقصى: 4
- الشهادة
- بكالوريوس/ دبلوم عالي
المرشح المفضل
التعليم
Bachelor in Communication /Computer /Telecom Engineering or relevant major
