Senior Referral Officer SRF # 235

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Job Title: Senior Referral Officer SRF # 235

Location: Amman

Job Summary

Senior Referral Officer works in a healthcare setting where they assist the referral program by coordinating referrals project daily task and assist in regular reporting, medical appointments, and medical campaigns. They may also perform general administrative or clerical tasks such as answering phone calls and emails, follow up patients record, and verifying information before appointments.

Main Tasks and Responsibilities

Project Coordination:

1. Monitor, control and facilitate the referral activities for cases. Ensure a proper, quality of health services reaching the people of concern.
2. Assist in the close monitoring of project’s activities implementation, progression, expenditure monitoring.
3. Ensure the project activities alignment to time, budget, and donor requirements.
4. Arrange and Conduct technical and coordination meetings with the donors, partners, and team members to facilitate technical matters, challenges, facilitators, or barriers affecting the project activities delivered to PoC’s.
5. Coordination with IMC and UNHCR implementing Partners, fellow agencies and NGO’s working in the field.
6. Assist in compiling Ministry of Health (MOH) financial commitments, grant managerial approvals and support the finance team with reports and approvals to resume the financial settlement.
7. Working with the project management to plan, design and deliver project activities properly, timely, resolve any upcoming challenge or problems.
8. Support in Developing and oversee the implementation of appropriate data collection and analysis methods for different project related purposes with the MEAL, Continuity of Care Record (CCR) system teams.
9. Carry out assessments, monitoring, and evaluation activities (baselines, mid-terms, end lines) as reflected in the project plan.
10. Ensure and encourage accountability to stakeholders and all parties involved in the projects.
11. Works jointly with MEAL team to continuously evaluate the care providing facilities services, smoothness, effectiveness, and quality of the project supported services.
12. Conduct Spot check visits to the project implementation sites regularly.
13. Supervise focal point at affiliates and follow up.

Reporting

1. Prepare and share monthly, quarterly, annual, end of project reports on the project activities and progress, share it with the managements, donors, local governmental entities.
2. Prepare daily reports for referred cases, hospital admissions and mortality, COVID-19 cases reporting.

Supporting and Supervising

1. Supervision and support of Hospitals focal points.
2. Provide essential support to the referral projects sub-teams (Exceptional Care Committee, Audit team, Cash for Heath, Referral Finance, Hospitals Focal Points).
3. Provide essential support to the staff of other project partners and care providing facilities.

Representation and Communication

1. Representation of the organization and projects by attending conferences, sectors and sub-sectors working groups meetings, meetings with management and donors to represent the projects, implementation processing and timeline.
2. Circulate all the project related protocols, guidelines, SOPs, and updates with the project team in the central hub and sub-hubs.
3. Conduct information dissemination, utilization with the concerned parties.
4. Contribute to organizational learning through the provision specific technical analysis, lessons learned and reports

Case Management:

1. Arrange and schedule referral appointments in the care providing facilities.
2. Follow up on the emergency and elective medical cases transferred from camps to affiliated facilities.
3. Contact hospitals and focal points of the referring agencies and service providing facilities to coordinate referral appointments, patient’s transportation.
4. Maintain patients’ medical history and track progression, request, and compile patient’s medical reports with supportive documents from the project involved parties and provide it to the concerned team members, management, donors.
5. Arranged and work for medical missions (ex. Orthopedic, Ophthalmic, ENT health missions) funded by UNHCR or external donors through the firm coordination with UNHCR and working on beneficiary’s selection, setting appointments, arrange with hospitals, facilitate referrals and transportation for the beneficiaries from camps to the service providing facilities.
6. Follow up on referred cases and ensure the proper track of referral and referral forms hand-over by the camp staff, hospital focal points, private and public care providers.
7. Case management for cases who require extra attention and got special approvals.
8. Ensure proper cases tracking, status changing, accuracy, and quality of data on CCR jointly with the other referral team members.

Minimum Requirements

• Bachelor’s degree in Nursing or Medicine
• One year experience as Referral Officer or relevant field experience
• At least 1 year of prior NGO experience with experience on working over HIS (Health Informatics System) at least 6 months.
• Must be a resident in Amman (Punctual attendance is mandatory with no delay, need to cover for field position and availability near to our fleet is needed to be deployed as soon as possible).
• Time management – Senior Referral Officer s must be highly organized and able to manage schedules for multiple patients and doctors, ensuring that schedules are up to date and that patient appointments are entered correctly
• Attention to detail – most Senior Referral Officer s work with patient information that can include medical histories and information, so they should be detail oriented and focused on maintaining accurate patient information
• Customer service – Senior Referral Officer s interact directly with patients, so they should have strong customer service skills and the ability to answer patient questions and resolve issues
• Computer skills – in this role, Senior Referral Officer s work with computers to connect patients to resources and other care providers, so they should have some clerical and computer skills
• Communication skills – Senior Referral Officer s are liaisons between patients and care providers, so effective written and verbal communication skills are a necessity

Compliance & Ethics

Promotes and encourages a culture of compliance and ethics throughout International Medical Corps. As applicable to the position, maintains a clear understanding of International Medical Corps’ and donor compliance and ethics standards and adheres to those standards.Conducts work with the highest level of integrity. Communicates these values to staff and to partners and requires them to adhere to these values.

The duties and responsibilities listed are representative of the nature and level of work assigned and are not necessarily all-inclusive.

International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.”

I hereby certify that all the information provided through the application and CV are accurate and the supportive documents are available upon request, any false information provided will cause cancelation of the application and applicant will be subject to legal action”.

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