Sales Executive

19 ديسمبر، 2022

0 0 3 دقائق

Sales Executive

الوصف الوظيفي

Build rapport and customer relationships and qualify the customer’s requirements

Ensure a ‘Customer First’ culture across the business in all interactions with customers and colleagues.
Ask questions and listen to build rapport and understand individual requirements.
Understand customers’ needs through discussion to create the closest match possible between the product and the customer’s needs.
Present the most suitable options to the customer, adapting their style according to their requirements.
Take responsibility for booking test drives and encouraging customers to experience the product.
Build a strong understanding of the customer’s needs to guide them toward the best choice.

Agree on the details of the sale

Ensures sales opportunities are maximized for the full range of brand services and products, including warranties and service plans.
Accurately appraise vehicles to purchase and sell, optimizing the value for the Dealership.
Appraise and agree with the sale price genuinely and respectfully, ensuring the Sales Manager’s authorization is discreetly taken when necessary.
Introduce brand finance options (via the Business Manager as appropriate) before agreeing to the payment method with the customer, working within brand guidelines to ensure all payments are complete
Complete required documentation accurately and register all Sales with Administrative colleagues.

Co-ordinates order and delivery

Works with Sales colleagues to maintain accurate stock availability information.
Ensure pre-delivery inspections and agreed repairs/servicing are met before delivery.
Liaise with Administrative colleagues to ensure product availability fits with brand standards, places the order, update customer records and schedule any complementary services/additional work to be completed on the vehicle.
Work with Administrative colleagues to confirm a delivery date and identify any changes to the original schedule.
Maintain contact with the customer to ensure they are fully informed throughout the sale and pre-delivery process, notify them of any changes and arrange a convenient handover.

Develops relationships to win new business

Develop effective long-term relationships to deliver future business by getting to know customers.
Plan and organize own selling activity to secure new business (e.g. by telephonic sales prospects, previous/existing customers, and general inquiries).
Generate customer referrals by planning and delivering practical prospecting activities, ensuring leads and inquiries are followed up appropriately.
Complete the agreed number of prospecting calls to meet and exceed agreed targets.
Participate in planning sales and marketing campaigns and promotions.
Share information on new products, features, benefits, and technologies with interested customers and colleagues.

Manage the display of products and merchandise

Ensure vehicles are presented professionally at all times.
Suggest and make changes to vehicle displays and ensure a clean and tidy sales environment.

Work as a full member of the Dealership team.

Work with colleagues across the Dealership to deliver improvements and provide a seamless service to customers.
Work with colleagues across the Dealership to investigate and resolve customer complaints.
Adhere to legal, environmental, and health and safety requirements, ensuring the safety and security of people, vehicles, and property at all times and reporting any known faults or hazards.
Understand and follows relevant aspects of brand operating guidelines.
Maintain a professional manner and high standards of personal presentation.
Follow operational processes flexibly and thoroughly. Use online dealer systems to report performance against targets.
Ensure own work area, vehicles and clothing are kept clean, tidy, and in a safe condition to uphold brand and dealer standards.

Knowledge of modern techniques and their implementation to boost sales activities.
Proven track record of maintaining professional ethics through the portrayal of exemplary soft skills.
Excellent command of soft skills and a deep understanding of sales values and principles.
Performance-driven and capable of achieving targets under pressure.
Apt in dealing with clients and engagingly presenting product data for potential leads.
Bachelor's degree in business, finance, or a related field
Minimum of 3-5 years of sales experience in the Automotive and dealing in the Banking Sector
Minimum of 1-year experience in handling Chinese cars
Strong organizational, decision-making, and problem-solving skills
Product knowledge & Negotiating skills
Technology expertise
Understanding and working knowledge of CRM systems

19 ديسمبر، 2022

0 0 3 دقائق