Banquet Manager

19 ديسمبر، 2022

0 2 2 دقائق

Banquet Manager

الوصف الوظيفي

Approaches all encounters with guests and colleagues in a friendly, service-oriented manner • Maintains constant communication with guests and on-site contact to ensure all expectations are met or exceeded • Remains alert of complaints and or/unsatisfied guests and responds appropriately to ensure guest satisfaction • Coordinates with other departments to arrange for the delivery of requested services. • Maintains constant contact with kitchen staff to ensure complete effective communication between food production and food service • Ensures all functions are set and staff is prepared and organized before required time on BEO • Inspects table place settings, including table linen, china, glass, silverware and condiments for correct placement and ensures that each element is clean, undamaged and attractive • Ensures proper setting of buffet tables and other food service tables • Arranges for and ensures proper sequence of service for each event • Supervises clearing and post function cleanup and garbage removal • Maintains clean and orderly back areas, pre-function areas and storage areas • Assures that all china, glassware, silverware, linen, etc are returned to their proper location after each event • Supervises the handling, storage, and security of all catering service equipment and decor • Assists with staff training programs • Conducts regular staff meetings to build rapport and ensures colleagues are well informed • Clearly projects the visions of the department and measures progress • Attends weekly food and beverage meeting to continuously evaluate strategies and ideas for enhancement to benefit the guest experience. • Reviews scheduling and labor needs to meet the guests needs as well as maximize efficiency • Work with the Executive Chef to ensure appropriate inventories are stocked including food and beverage and non-food and beverage items used for Food and Beverage events. • Work with the Event/Sales Manager(s) to ensure quality and accuracy of set-ups within all catering rooms. • Become familiar with the computer systems and technology currently in use in the various food and beverage areas, and administration as it relates to food and beverage, from both a hardware and software perspective.

المهارات

Basic computer proficiency: E-mail, Excel, Word, Outlook, Schedule+. • Working knowledge of Point of Sale and timekeeping systems. • Previous supervisory experience is required • Knowledge of food and beverage operation and preparation is required • Cash handling abilities; basic math skills including significant number manipulation. • Ability to work a variable work schedule (including evenings and weekends, as required), depending upon event and business requirements. • Good verbal and written communication skills. • Must have a flexible schedule, be highly motivated and quality driven • Detail oriented yet able to excel while multi-tasking • Able to accept responsibility and lead by example • Cash handling and computer skills • Excellent communication skills • Team player