IT Operations Associate G6
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WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status, physical or mental disability.
This is an opportunity for an exciting and challenging position within a multicultural and interdisciplinary team, based in a unique location, on a highly relevant topic. In addition, we offer:
➡️Meaningful and impactful careers: Our daily work makes a difference in the lives of the people we serve.
➡️ Continuous learning and training.
➡️ A multicultural and supportive work environment.
ABOUT WFP
The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.
STANDARD MINIMUM QUALIFICATIONS
Education:
- Bachelor's or equivalent in computer science or other relevant field with additional years of related work experience and/or training/courses
Experience:
- Six (6) or more years of progressively responsible support work experience in coordination and guidance in Information Technology maintenance and support activities to enable the effective delivery of IT services in humanitarian contexts or other related field.
- Relevant professional experience of at least three (3) years in analyzing service management and service development results recommendation for improvement, participation in business process reengineering efforts and identified service improved management and experience in participating in country office procurement/ budgeting.
Languages:
- Fluency in both oral and written French and knowledge (level C) in English.
KEY ACCOUNTABILITIES (not all-inclusive)
1. Carry out system and hardware maintenance tasks, such as running specialised network monitoring and system protection, to ensure technology is running effectively.
2. Monitor technology reliability, identify user needs, analyse data and produce accurate reports in order to recommend IT solutions to support informative decision-making.
3. Resolve queries independently, escalating if required, to ensure that standard IT questions are answered and accurate information is provided to staff.
4. Provide standard technical training to end users of commonly used technology and systems, in order to assist WFP staff in conducting their work.
5. Provide guidance and training to junior colleagues in the delivery of IT support services to support the capability building of staff.
6. Support the co-ordination of new application implementation in order to provide WFP staff with the tools they need to perform effectively.
7. Draft standard material such as end-user and technical documentation to ensure staff have access to required information about IT services and products.
8. Implement improvements to methods and processes within the IT division in order to support the continuous improvement of IT services provided.
9. Coordinate installation and maintenance of telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures.
10. Coordinate a team of IT staff to ensure individual and team objectives are met in compliance with all relevant regulations and policies.
11. Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.
OTHER SPECIFIC JOB REQUIREMENTS
- Demonstrates awareness of overall IT governance structure and system architecture development to support the process and assist in design of interaction between systems.
- Has basic understanding of project management principles to provide basic estimates on timing, resource utilization and costs to facilitate the project planning process.
- Continuously updates one’s own knowledge about new technologies and product modifications; Is sought out for advice/expertise and recognized internally as an important technical reference.
- Monitors and supervises maintenance and installation work against the established standards and protocols for service excellence and takes proper actions to correct inconsistencies and improve overall quality and customer satisfaction. Ensures that operational problems are identified and resolved.
- Exhibits a detailed understanding of customers’ IT requests in order to effectively address and manage internal customers ‘needs. Identifies recurrent issues to propose long-term solutions.
- Able to conduct a cost-benefit analysis of alternative technologies and vendor service level agreements to consolidate options and assess suitability.
ORGANIZATIONAL CONTEXT
Togo, officially the Togolese Republic (Republique Togolaise) is one of the smallest countries in Africa and home to 8.6 million people. Situated in the Gulf of Guinea, Togo serves as a critical corridor to enable the COVID-19 response to landlocked countries in the Central Sahel region.
Togo’s economy depends heavily on both commercial and subsistence agriculture, with both sectors providing employment for 60 percent of the labour force. Socio-political and economic turmoil coupled with devastating floods and now COVID-19 have seen a deterioration in its food and nutritional situation.
Nearly 1.3 million (22 percent of the population) require humanitarian assistance and over 280,000 people are at risk of falling into food insecurity. This includes an 18 percent rise in Moderate Acute Malnutrition and a 6.8 percent rise in Severe Acute Malnutrition. 15.2 percent of these children are at grave risk if nutrition treatments are not received.
These jobs are found in Country Offices (COs), Regional Bureaux (RBs), and Headquarters (HQ). The Job holders report to a Head of the Unit, Chief, or Information Technology Officer, or the designate.
At this level, work is carried out under the direct supervision of a more senior staff. Job holders work in a team and are expected to produce organised and accurate technical work.
JOB PURPOSE
This position is located in the Togo Country Office (Lomé). The Job holders report to a Head of the Unit, Chief or Information Technology Officer.
To coordinate and guide Information Technology maintenance and support activities to enable the effective delivery of IT services.
To demonstrate responsibility and initiative to respond independently to queries with only general guidance. The job holders are expected to manage resources and coach and coordinate a team of support staff.
4Ps CORE ORGANISATIONAL CAPABILITIES
Purpose
- Understand and communicate the Strategic Objectives: Coaches team in the most effective ways to communicate WFP’s Strategic Objectives to WFP team and partners in the field.
- Be a force for positive change: Implements new methods or tools to improve team’s work processes and productivity.
- Make the mission inspiring to our team: Maps team’s activities and tasks to specific successes in beneficiary communities to showcase positive impact.
- Make our mission visible in everyday actions: Explains to teammates how each unit contributes to the overall WFP mission.
People
- Look for ways to strengthen people's skills: Identifies skill development opportunities such as training modules or on-the-job experiences for self, colleagues and direct reports.
- Create an inclusive culture: Facilitates team building activities to build rapport in own unit.
- Be a coach & provide constructive feedback: Facilitates the pairing of junior colleagues with coaches within own team.
- Create an “I will”/”We will” spirit: Proactively anticipates potential challenges and develops mitigation plans to ensure that team meets goals and targets.
Performance
- Encourage innovation & creative solutions: Identifies opportunities to be creative in own work and to help team be more innovative and accurate in their respective tasks and areas of work.
- Focus on getting results: Monitors team’s deliverables and provides feedback to ensure outcomes are delivered consistently and accurately.
- Make commitments and make good on commitments: Provides accurate guidance to team on expected responsibilities and tasks, whilst also upholding own commitment to the team.
- Be Decisive: Sets an example and provides guidance to junior team members on when to escalate issues when faced with challenging issues in the workplace or in the field.
Partnership
- Connect and share across WFP units: Facilitates partnerships with other WFP units to accomplish missions in the field.
- Build strong external partnerships: Sets an example and provides guidance to team on how to build relationships with external partners.
- Be politically agile & adaptable: Articulates to colleagues or direct reports the value of contributing to other WFP teams and agency partnerships in fulfilling WFP’s goals and objectives.
- Be clear about the value WFP brings to partnerships: Organizes, monitors, and prioritizes own and team’s efforts to ensure that they will fulfill the needs of internal and external partners.
FUNCTIONAL CAPABILITIES
| Capability Name | Description of the behaviour expected for the proficiency level |
| Governance, Strategy and Architecture | Demonstrates awareness of overall IT governance structure and system architecture development to support the process and assist in design of interaction between systems. |
| Change Implementation, Project management, Planning and Optimization | Has basic understanding of project management principles to provide basic estimates on timing, resource utilisation and costs to facilitate the project planning process. |
| Technical Expertise | Continuously updates one’s own knowledge about new technologies and product modifications; Is sought out for advice/expertise and recognized internally as an important technical reference. |
| Service Management | Monitors and supervises maintenance and installation work against the established standards and protocols for service excellence and takes proper actions to correct inconsistencies and improve overall quality and customer satisfaction. Ensures that operational problems are identified and resolved. |
| Client Management | Exhibits a detailed understanding of customers’ IT requests in order to effectively address and manage internal customers ‘needs. Identifies recurrent issues to propose long-term solutions. |
| Procurement and Contract Management | Able to conduct a cost-benefit analysis of alternative technologies and vendor service level agreements to consolidate options and assess suitability. |
WHY WORK WITH US?
TO SAVE AND CHANGE LIVES ❤ Make a difference, the world will notice. We are driven by our mission to fight global hunger and fuel dreams of a better future.
TO JOIN A GLOBAL COMMUNITY 🌍 Build bridges that unite people around the world. Being part of a global, diverse, and multicultural community like WFP will constantly expose you to innovative ideas and perspectives. The way we carry out our mission with a deep respect for personal and cultural differences and close collaboration between each member of our global team will certainly enrich your experience and knowledge on many levels.
UNLIMITED OPPORTUNITIES 💡 Unlock opportunities you never thought you would find. WFP goes wherever it's needed and does whatever it takes to get the job done.
A LIFE CHANGING EXPERIENCE ⭐ Go beyond yourself and discover your true potential. WFP offers life-changing experiences that you probably won't find in many other organizations.
Join us in making a difference, watch this video to learn more about us!!!
Lien : https://www.youtube.com/watch?v=RnaxfnNKdsM
TO APPLY
Click ‘Apply’ link below to start the application process. Candidate are requested to create an account in WFP E-Recruitment system before applying.
Please also include your CV with a cover letter, highlighting your motivation and suitability for this vacancy, as part of an online application.
WFP offers an attractive compensation and benefits package including basic salary and medical insurance.
Please visit https://www.wfp.org/countries/togo to learn more about WFP’s operations in Togo.
- Only Togolese nationals or holders of valid residence and work permits are eligible to apply for this position
- Please ensure that your application contains accurate and complete information on academic qualifications, employment record and language skills.
- WFP will apply a rigorous and transparent selection process including thorough assessment of technical skills to ensure the best candidates are selected for the job.
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Only shortlisted candidates will be invited for written test an interview.
WFP DOES NOT RECEIVE FEES AT ANY STAGE OF THE RECRUITMENT AND DOES NOT REQUIRE BANKING INFORMATION.
DEADLINE FOR APPLICATIONS
December 30, 2022
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Female applicants and qualified applicants from developing countries are especially encouraged to apply
All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.
No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.
WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.
