Business Support Assistant (Travel) Global Support Services, Fixed Term-G5, New Delhi
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WFP encourages female candidates and people with disabilities to apply.
WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.
VACANCY DETAILS
Job Title: Business Support Assistant (Travel) Global Support Services
Type of contract : Fixed Term
Grade: G5
Duration: 1 Year (Renewable)
Reporting to: Senior Administration Associate (Team Leader), GSS Travel Unit
Duty Station: New Delhi, India
Vacancy no : 178907
Date of Publication: 14 December 2022
Deadline of Application: 29 December 2022
TERMS AND CONDITIONS
This vacancy is open to Indian Nationals only.
• This vacancy is open for internal and external candidates. As per the WFP’s Recruitment & Selection Policy, the definition of “internal” is only applicable to WFP staff members holding a permanent, continuing or FT appointment.
• Only candidates under serious consideration will be contacted.
• A written test will be used for screening candidates.
• Only recommended candidates will be retained on roster for a period of two years and may be considered for similar positions from roster.
• The salary for this position is non-taxable (subject to medical and pension deduction). The incumbent will be entitled for benefits related to medical, pension, leave as per WFP policy.
JOB PURPOSE
Under the administrative supervision of the Country Director (India) and overall supervision of the Travel Manager, MSDA, WFP HQ and under the direct supervision of the Travel Services Officer in the GSS-Entitlement Travel Unit in New Delhi office, the incumbent of the position will be responsible to perform the following duties:
KEY ACCOUNTABILITIES (not all-inclusive)
• Act as the point of contract for international travel requirements, arranging both routine and complex travel for air, utilizing Amadeus Global Distribution System. Establish least restrictive fare as per WFP rules and regulations.
• Understand GDS mentioned restrictions related to carrier specific fares, routings. Able to construct point-point fare, retrieve publish fares for the qualifying carriers. Detailed understanding of fares and ticketing rules, for international travel.
• Remain informed of all airline rules and regulations and current affairs. Communicate information to clients accurately and appropriately. Provide consultative advice, solutions, and recommendations.
• Expertly use the appropriate the Travel Management Company tools and systems to complete requests example Amadeus Online Booking Tool. Extensive experience in the corporate travel management industry.
• Establish dashboard for the Organisation with Travel fares as per WFP policy. Maintain a database on travel and costs including an updated list on staff on travel to assist finance in budgeting for entitlement travel.
• Liaise with Travel Agent (s) to ensure that WFP obtains the best services and prices for travel.
• Make travel arrangements for staff when requested; Process and review all Trip Documents and claims related to Entitlement travel such as home leave, Education, Appointment, Transfer, Repatriation, and medical travel for HQ and country office staff worldwide.
• Strong interpersonal skills, communication skills, and ability to prioritize and organize work while ensuring quality of work and attention to detail is required.
• Highly proficient in Amadeus. Detail oriented, ability to review all facets of the request and respond fully and completely.
• Excellent customer service with consultative, proactive, approach that anticipate the client’s needs.
STANDARD MINIMUM QUALIFICATIONS AND EXPERIENCE
Education: Completion of secondary school education. First level university degree particularly in Finance, Administration or Travel would be an added advantage.
Experience: Five or more years of progressively responsible work experience in travel with experience in general administrative work. Global Distribution System (Amadeus GDS) expert is a requirement.
Knowledge: Training and/or experience utilizing computers, including word processing, spreadsheet and other WFP standard software packages (ERP system). General knowledge of UN system, policies, rules, regulations and procedures in the area of entitlement travel, administration
systems and shipments is desirable.
Language: Fluency in both oral and written communication in English and working knowledge of Hindi.
FUNCTIONAL CAPABILITIES
The candidate should have the ability to review a variety of data, identify and adjust data discrepancies. Identify and resolve operational problems with substantial independence. Ability to obtain or give factual information of a non-routine nature involving interpretation of facts and requiring clarity of expression. Ability to perform detailed work, frequently of a confidential nature and/or to handle a large volume of work systematically, effectively and accurately.
Ability to work in a team environment and coordinate assignments to achieve common goals. Ability to deal patiently and tactfully with people of different national and cultural backgrounds. Ability to work in stressful conditions.
EXPECTED RESULTS
The candidate should with initiative and judgement produce organized, accurate and well documented records with well analysed data and addresses unforeseen situations seeking advice and guidance from supervisor, as necessary. Proven ability to work in stressful environments will be considered an advantage.
HOW TO APPLY
Interested candidates are invited to apply via (https://www.wfp.org/careers/job-openings). Applications received on WFP Career page will be considered.
• WFP wants to ensure the recruitment process is fully accessible to people with disabilities. For accessibility requirements you may have, please write to us at email: India.hr@wfp.org with Subject line “Accessibility request for people with disabilities – VA No……. ”.
ABOUT WFP
The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.
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WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment
WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.
