Customer Success Officer
Customer Success Officer
الوصف الوظيفي
Job description
Only applicants inside Kuwait will be considered
Only applicants who can join immediately will be considered
About HomeWagon
HomeWagon started with a claim: There’s a better way.
First launched in Kuwait, specializing in home improvement with focus on Smart Home Category. We provide our products and services through an end-to-end online experience on a smartphone app and website. This experience is made up of an easy-to-use user interface, professional online shop assist service, and fast home delivery.
Our mission is to make people happy about their homes. We’re on a continuous journey to offer accessibility to hard-to-find offerings with affordable prices and high-level service quality.
Summary
The customer success officer will be responsible for providing responsiveness and care to customers. And to represent the brand and its quality standards by providing solutions, perform sales, and ensure customer satisfaction.
Responsibilities
- Responsible for handling client queries through a variety of means such as email, calls, WhatsApp, Instagram and other social media platforms of the company.
- The customer success officer has to be constantly updated about our new products and should be ready to answer the clients regarding our existing products.
- To ensure client satisfaction by calling the clients and get the schedule for their availability in cases requiring installation for our products, the request has to forwarded to the operations team along with the availability of the timings.
- The customer care officer has to send quotations to the clients as and when required and follow up with the clients until the final payment.
- Performing outbound sales calls and reach out
- Closely work with the operations team and has to be well aware of the availability of the stocks.
- Handling client complaints through various platforms and escalating to the operations team in a timely manner in order to ensure customer satisfaction.
- Assist clients for orders, refunds, exchanges as per the company policy and procedure.
- Inform clients about the deals and promotions as the company offering.
- Train new staff on customer service techniques and skills.
- Ensure record of payment information and other pertinent information such as addresses and phone numbers are properly recorded.
- Provide pricing and delivery information, refund policies to our clients.
- Regularly compile reports and submit to the management on overall customer satisfaction
- Collaborating with marketing team on new campaigns and initiatives.
Qualifications
Education:
- Degree in business administration, marketing, communication, IT, or relevant field
Experience:
- Previous experience in a similar role
الوصف الوظيفي
المهارات
- Excellent verbal and written communication skills
- Strong phone contact handling skills and active listening
- Ability to use the G suite software range such as sheets, docs, and forms
- Fluent in Kuwaiti Arabic and English
- Ability to multitask
المهارات
تفاصيل الوظيفة
- منطقة الوظيفة
- الكويت, الكويت
- قطاع الشركة
- الإنترنت والتجارة الإلكترونية
- طبيعة عمل الشركة
- غير محدد
- الدور الوظيفي
- خدمة العملاء ومركز الإتصال
- نوع التوظيف
- دوام كامل
- الراتب الشهري
- $1,000 – $1,500
- عدد الوظائف الشاغرة
- 1
تفاصيل الوظيفة
المرشح المفضل
- منطقة الإقامة
- الكويت
