Reception Supervisor

11 ديسمبر، 2022

0 2 دقيقة واحدة

الوصف الوظيفي

Reception Supervisor | Al Futtaim Auto Center | Automotive

Overview of the role

The role is also responsible to handle every facet of the site and work with Site Service Manager/Regional Manager to run an efficient and profitable Auto Center through cost controls, achievement of operation & financial objectives & KPI and the maintenance of all service records.

What you will do

Work with the Service Manager to ensure that the strategic plan for the business is implemented which increases the retention of customers via exceptional levels of customer satisfaction
Organise, direct and control the activities of the site to exceed budgets, ensuring optimum use of all personnel and facilities resource
Plan, direct and supervise all aspects of the site operations, ensuring full utilization of the facility and resources
Ensure technical and process support to all staff and customers to ensure the “Fix it Right” ratio is maximized
Ensure that the site stock and inventory levels are in order to maintain an efficient and operational site
Control the issue of spares parts on a daily basis, ensuring all issues are recorded on the appropriate service/repair order, communicating with the correct channels to ensure the necessary replenishment of stock.
Establish and maintain process ensuring that all vehicle repair and other work is carried out within an operational framework and to a standard that meets or exceeds all relevant legislation, good practice guidelines and delivers first class customer service.

المهارات

Required skills to be successful

Minimum 2 years of Reception Supervisor/ Manager experience in the automotive or insurance industry
Experienced in managing the operations on a day-to-day basis
Experienced in managing a team of 10-15 staff
Excellent MS Office skills + SAP added advantage

What equips you for the role

Degree in Mechanical Engineering or any technical automotive related field
2-3 years’ recent experience as a Reception Supervisor or Manager in the automotive industry
Ability to communicate effectively and must have a strong analytical, communication and inter-personal skills alongside with supervisory competence
Excellent knowledge in MS Office is a must have for this role.