Call Center Agent

8 ديسمبر، 2022

0 0 دقيقة واحدة

Call Center Agent

الوصف الوظيفي

We are looking for a Call Center Agent that will be the liaison between our company and its current and potential customers.

Responsibilities:

Managing large amounts of inbound and outbound calls in a timely manner

Following call center “scripts” when handling different topics

Identifying customers’ needs, clarify information, research every issue and providing solutions

Keep records of all conversations in our call center database in a comprehensible way

Requirements and skills :

Previous experience in a customer support role

Track record of over-achieving quota

Strong phone and verbal communication skills along with active listening

Familiarity with CRM systems and practices

Customer focus and adaptability to different personality types

Ability to multi-task, set priorities and manage time effectively

An excellent attitude towards work and empathy for customers' needs.

An excellent listening and problem-solving skills to provide the information or solutions for customers need.

منطقة الوظيفة: دبي, الإمارات العربية المتحدة
قطاع الشركة: الاتصالات والشبكات; الاستعانة بالمصادر الخارجية لخدمة العملاء; التسويق
طبيعة عمل الشركة: غير محدد
الدور الوظيفي: خدمة العملاء ومركز الإتصال
نوع التوظيف: دوام كامل
الراتب الشهري: $500 – $1,000
عدد الوظائف الشاغرة: 1