CRM – Techno Functional
CRM – Techno Functional
الوصف الوظيفي
Key Accountabilities
• Work with the Customer Insights Technology (CIT) team and clients to build and maintain the functional aspects of MS Dynamics CRM including but not restricted to analysis, design, estimation, development of business requirements.
• Support the design of service desk, sales, marketing and business processes for improved customer and user experience.
• Support use of CRM from mobile devices, outlook integration, dashboard/reports and overall configuration
• Implement business process activities/enhancements on CRM ensuring maximization of out-of-box features
• Prepare presentation packs to showcase the conceptual deliveries on hand
• Develop and maintain strategy for reports/dashboards. Dashboard/Report development using CRM Dashboard functionality, Power BI, SSRS etc
• Participate in the set-up of all environments including production.
• Work closely with QA team (where applicable) for SIT and with business for UAT
• Support the training of new team members on existing business processes and required tools
• L2/L3 troubleshooting of Dynamics CRM
• Functional Documentation and Knowledge base ownership
• Demonstrate clear understanding of how different aspects of the D365 Microsoft suite can be utilized to meet organisations objectives
• Contribute to the overall enterprise architecture
الوصف الوظيفي
المهارات
Education
Bachelor’s degree in Computer Science or equivalent
Bachelor’s degree in Engineering or equivalent
المهارات
تفاصيل الوظيفة
- منطقة الوظيفة
- قطر
- قطاع الشركة
- البنوك
- طبيعة عمل الشركة
- صاحب عمل (القطاع الخاص)
- نوع التوظيف
- دوام كامل
- الراتب الشهري
- غير محدد
- عدد الوظائف الشاغرة
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