Project Support Officer

About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action, helping people triumph over adversity and build stronger communities now, and in the future.

Mercy Corps has worked in Jordan since 2003 to implement a variety of programs funded by global public institutions, as well as private donors to meet the urgent needs of vulnerable populations, build cohesive and civically engaged communities, and increase inclusive economic opportunities. Mercy Corps’ current portfolio in Jordan focuses on three domains: resilient individuals, strong communities and governance, and environmentally sustainable and inclusive economic growth. Mercy Corps integrates cross-cutting themes of youth, gender equality, and empowerment, governance, natural resource management, and technology.

The Program/Department Summary

The Informal Livelihoods Advancement Activity (IQLAA) is a five-year activity that aims to put Jordanian Micro and Small Enterprises (MSEs) on a path to recovery after the extraordinary crisis that the businesses have faced, help them access the safety net measures in Jordan, and, most importantly, regain productivity and growth.

Mercy Corps' approach to IQLAA integrates direct assistance with market systems development (MSD) interventions to support MSEs along the full journey from recovery to growth and resilience. Grounded in evidence-based, adaptive, and inclusive support, Jordan’s MSEs can emerge from the COVID-19 crisis stronger and more resilient, transformed through new ways of doing business and improved access to finance markets, and services. Understanding that women, youth, and people living with disabilities (PLWD) face unique constraints to starting up and leading resilient MSEs, Mercy Corps design will infuse a Gender, Youth, and Social Inclusion (GYSI) lens throughout all interventions. Mercy Corps approach is committed to supporting MSEs to build back, formalize, and grow, emphasizing systems-level change, equitable opportunities, and a dignified work environment for all women, men, and youth, and PLWD in Jordan.

General Position Summary:

The Project Support Officer is responsible for supporting Iqlaa project’s clerical and operational needs and implementation of project's procurement plan, providing assistance to Chief of Party and two DCOPs besides other component leads for the day to day support and follow up with other respective departments. S/he will report to the Deputy Chief of Party for Operations & Finance and work closely with COP, DCOP (Programs) and component leads for Iqlaa project and other departments – such as, Finance, M&E, procurement, and logistics and admin.

ESSENTIAL RESPONSIBILITIES:

1. Lead on all operations related to the project implementation with special focus on the development, update, and implementation of the project’s procurement plan and expenditure reporting.
2. Support the COP with ProSource, Databasics and other applications used with in Mercy Corps broader system.
3. Provide support to DCOP (Programs) and DCOP (Operations) for their day to day work and follow up on assigned tasks.
4. Support in organizing venues, meetings and workshops related to the Iqlaa Project.
5. In coordination with the Chief of Party and two DCOPs besides other component leads, raise PRs and follow up with MC procurement department on contracts, schedule delivery of goods and services and track payment requests.
6. Support Iqlaa team with issuing cash advances that are needed for the project’s activities implementation and settle them on time.
7. Utilize the different trackers/Excel sheets used by the program to follow-up on PRs, spending plans vs actuals and cash advances and keep them up to date.
8. Lead in maintaining MC and partners asset lists complete and up to date.
9. Follow up on all events, meetings, and workshops’ logistical needs with different departments
10. Arrange staff and consultant’s transportation needs and organize the vehicle bookings for field trips with the logistics department.
11. Provide support in translating documents and reports when needed.
12. Make sure that all the logistics (Transportation, equipment, Computer, IT equipment, Stationery….etc) requirements are fulfilled for all the project teams and new hires.
13. Act as focal point for the HR department to fulfill all the team and consultants’ requirements and procedures (Timesheet, Health insurance … etc.)
14. Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.
15. Other duties as assigned by the supervisor, COP and DCOP (Programs).

SUPERVISORY RESPONSIBILITY: N/A

ACCOUNTABILITY:

REPORTS DIRECTLY TO: Deputy Chief of Party (Operations and Finance)

WORKS DIRECTLY WITH: COP, DCOP (Program), Component Leads, Finance Team, Operations Team, Partner Organizations.

ACCOUNTABILITY TO PARTICIPANTS AND STAKEHOLDERS

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Minimum Qualification & Transferable Skills

• BA/S or equivalent in social work, business administration or related field.
• Minimum 3 years of work experience in relevant field in an international environment;
• Experience in projects administration is required; specially experience for USAID projects will be preferred.
• Demonstrated experience and ability to professionally and appropriately represent the organization and negotiate and defend Mercy Corps’ interests with a diverse range of international and local organizations and other groups;
• Effective verbal and written communication, multi-tasking, organizational, and prioritization skills are necessary;
• Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members is required;
• Experience working in complex environments.
• Experience with USAID projects and staff training and mentoring is preferred;
• Native Arabic speaker with fluency in written and spoken English.

SUCCESS FACTORS:

– Deep commitment to humanitarian principles and values

– Willingness to learn new skills and methodologies

– Ability to work under pressure, independently and with limited supervision

– Demonstrated organizational skills

– Demonstrated creative problem-solving skills

– Security, political and cultural awareness

– Ability to multi-task while meeting several pressing deadlines

– Mature, responsible, and diplomatic in their interactions with others;

– Pays attention to detail and is meticulous, thorough, and results-oriented

COMPETENCIES:

• Problem Solving Skills
• Attention to Details/Accuracy
• Follow up and multi tasking
• Planning and Prioritization Skills
• Collaboration/Teamwork

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives. We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have a sustained global impact. We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding the prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation, 4 abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an annual basis.

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