Product Management Specialist, CST I Juba

VACANCY ANNOUNCEMENT JR 178580

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WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

ORGANIZATIONAL CONTEXT

The WFP South Sudan (SSD) TEC Unit is undergoing changes as a result of the corporate TEC strategy that promotes innovation and digital transformation as the main pillars to reach the organizational objectives and concur to the SDGs and involved in projects and programmes to modernize and optimize the infrastructure and the applications.

Under the direct supervision of the Head of the TEC Unit of WFP SSD, the incumbent will be engaged in coordinating activities within the TEC teams, WFP SSD business units and other partners for the implementation of “WFP SSD Intranet Revamp” Project. S(he) will coordinate the support to be given to users from the adoption phase to the continuous service improvement of the final products. The incumbent will also be involved in initiatives aiming at improving workflows, trainings and support models and will manage all relations with business units of WFP SSD as the main interface for the implementation of the Project.

JOB PURPOSE

To provide technical expertise in the development of efficient and innovative integrated IT solutions meeting WFP’s business needs and standards.

KEY ACCOUNTABILITIES (not all-inclusive)

1. Product Management Specialist (PM) – “multipurpose” position with overall responsibilities for leading the implementation of the Project, oversight and administration of the content published on the portal and with adequate knowledge of data analysis and dashboards implementation (based on Tableau)
2. The custodian of the grand vision of the product, the PM is also responsible for maximizing the value of the solution by understanding business and user needs and prioritizing the work to be done by the team
3. PM will ensure that the new portal itself, as well as all hosted business applications, have gone through HQ approved development and roll-out procedures (GLASS registrations, compliance with FSDN framework, DAB, Architecture Board and TECI (Cyber-Security) revisions, backup and Disaster Recovery requirements, etc.)
4. Prepare high-level effort estimations for the hosting and support of future IT solutions / applications / platforms requested by WFP SSD business units
5. In coordination with the Development Team Leader and Head of TEC Unit, oversee and coordinate activities carried out by the different team members on the different products to make sure there is alignment in the approach and that internal communication within the team is continuously maintained
6. Ensure the new portal provides an opportunity to visualize and graphically present various dashboards with all the data that has been already collected by WFP SSD units and FOs/SOs, using standard Tableau platform. Specific needs and requirements will be determined upon PM’s discussions and consultations with corresponding HoUs and HoFOs
7. Ensure implementation of the “WFP SSD Intranet Revamp” Project is following Agile methodology, adopted by WFP as the standard in application development

KEY ACCOUNTABILITIES CONTINUED

1. Prepare and agree with business units proper RACI matrixes to outline detailed responsibilities and accountabilities of all concerned parties per hosted application, including but not limited to content ownership and regular updates, applications’ management and support, etc.
2. Present and market the product support and adoption model and concept for its application to a variety of business cases and projects
3. Guide the team in understanding new solutions and acquiring the necessary technical knowledge to support them, following the product support model and in line with the customer excellence principles
4. Lead the automation workstream in the team, so to evaluate and provide the business with proper solutions, considering the different scenarios and needs

KEY ACCOUNTABILITIES CONTINUED

1. Report on a weekly basis on product support and adoption tasks and activities
2. Report issues for escalation when required and address critical aspects and identify opportunities for the product support model
3. Lead the continuous improvement for the platform by identifying the opportunities for growth and the release of more advanced features
4. Prepare and update documentation, reports and presentations, when required
5. Other relevant duties as required.

STANDARD MINIMUM QUALIFICATIONS

Education:University Degree and/or training with emphasis on Computer Science/Engineering, Information Systems, Programming languages and techniques, Web services and interfaces, or equivalent work experience.
Language: International Professional: Fluency (level C) in English language.
Experience: At least 3 years of proven practical hands-on experience on various projects and knowledge in supporting and maintaining production applications and enterprise IT services in WFP and/or other humanitarian organisations.

KNOWLEDGE

• Basic understanding of Agile, Lean and/or ITIL4 methodologies, Demand and Architecture Boards requirements, IT solutions’ release processes
• Data collection and analysis, stakeholders’ coordination, disaster preparedness experience and/or involvement in emergency response operation(s)
• Adequate knowledge of WFP internal structure and interoperability between various units and departments
• Experience of working with Tableau platform and management of the Tableau environment. A Tableau Certification is a plus.
• Understanding of information systems, information management practices and procedures to document business processes that meet business requirements
• Ability to collect user feedback and translate it into opportunities for continuing services improvement (CSI)
• Analyse business requirements for adherence to objectives and for consistency, challenging and prioritizing as appropriate
• Good experience with IT tools (office suites and the Internet in general)

SKILLS

• Ability to work in a fast-paced, challenging, team-oriented, collaborative environment, and good customer service orientation
• Good interpersonal and negotiation skills. Self-motivated and directed, able to work effectively with little or no guidance
• Keen attention to detail, analytical and problem-solving.
• Ability to work in a team-oriented and collaborative environment, self-motivated and proactive, able to work effectively with little or no guidance.

4Ps CORE ORGANISATIONAL CAPABILITIES

Purpose

• Understand and communicate the Strategic Objectives: Understands WFP’s Strategic Objectives and the link to own work objectives.
• Be a force for positive change: Flexibly adapts individual contributions to accommodate changes in direction from supervisors and internal/external changes (such as evolving needs of beneficiaries, new requirements of partners).
• Make the mission inspiring to our team: Recognizes and shares with team members the ways in which individual contributions relate to WFP’s mission.
• Make our mission visible in everyday actions: Sets own goals in alignment with WFP’s overall operations, and is able to communicate this link to others.

People

• Look for ways to strengthen people's skills: Assesses own strengths and weaknesses to increase self-awareness, and includes these in conversations on own developmental needs.
• Create an inclusive culture: Participates in open dialogue, and values the diverse opinion of others, regardless of background, culture, experience, or country assignment.
• Be a coach & provide constructive feedback: Proactively seeks feedback and coaching to build confidence, and develop and improve individual skills.
• Create an “I will”/”We will” spirit: Participates in accomplishing team activities and goals in the face of challenging circumstances.

Performance

• Encourage innovation & creative solutions: Shows willingness to explore and experiment with new ideas and approaches in own work.
• Focus on getting results: Consistently delivers results within individual scope of work on time, on budget and without errors.
• Make commitments and make good on commitments: Commits to upholding individual accountabilities and responsibilities in the face of ever-changing country or functional priorities.
• Be Decisive: Makes rational decisions about individual activities when faced with uncertain circumstances, including in times of ambiguity regarding information or manager direction.

Partnership

• Connect and share across WFP units: Seeks to understand and adapt to internal or cross-unit teams’ priorities and preferred working styles.
• Build strong external partnerships: Demonstrates ability to understand and appropriately respond to and/or escalate needs of external partners.
• Be politically agile & adaptable: Portrays an informed and professional demeanor toward internal and external partners and stakeholders.
• Be clear about the value WFP brings to partnerships: Provides operational support on analyses and assessments that quantifies and demonstrates WFP’s unique value as a partner.

FUNCTIONAL CAPABILITIES

DELIVERABLES AT THE END OF THE CONTRACT

• Project implementation is in line with agreed and approved timeframes; new intranet portal’s Minimum Viable Product is in production in accordance with conditions and functionality outlined in “WFP SSD Intranet Revamp” Project approved Business Case
• Incoming requests from business units are all addressed and supported; troubleshooting and incidents fixing processes are in place
• Final products (the portal and locally hosted applications) went through all required approval stages of application release process set by WFP TEC and adheres to Cyber-Security rules and regulations
• Take preventive actions to prevent or minimize data governance issues and or technical problems
• Ensure high availability and management of applications and services hosted in the portal
• Ensure operational 2nd and 3rd level application support is provided, aiming at service excellence and efficiencies.

TERMS AND CONDITIONS

DEADLINE FOR APPLICATIONS

9th December 2022

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WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment

WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.

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