Human Resources Assistant

About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action, helping people triumph over adversity and build stronger communities now, and in the future.

Mercy Corps has worked in Jordan since 2003 to implement a variety of programs funded by global public institutions, as well as private donors to meet the urgent needs of vulnerable populations, build cohesive and civically engaged communities, and increase inclusive economic opportunities. Mercy Corps’ current portfolio in Jordan focuses on three domains: resilient individuals, strong communities and governance, and environmentally sustainable and inclusive economic growth. Mercy Corps integrates cross-cutting themes of youth, gender equality, and empowerment, governance, natural resource management, and technology.

The Program / Department / Team

Since 2003, Mercy Corps Jordan has worked to meet the urgent needs of vulnerable populations, build cohesive and civically engaged communities, and increase inclusive economic opportunities. From providing psychosocial support to helping entrepreneurs grow their businesses, we ensure solutions are community-led and market-driven. Throughout, we focus on youth, gender equality, good governance, natural resource management, and technological solutions, reflecting our belief that progress on these fronts is critical to building a more prosperous and equitable Jordan. The HR team supports the Jordan country office with a team of around 200 team members.

The Position

The HR Assistant will support Mercy Corps’ programs in Jordan by providing assistance to the HR team, in close coordination with the Finance Department and other administrative and program members based in Amman.

Essential Job Responsibilities

Recruitment and Onboarding:

• Responsible for scheduling interviews and technical tests for all positions according to the HR procedures.
• Review applications, shortlist, participate in the interview process, and provide recommendations.
• Support in conducting reference checks for selected candidates.
• Prepare the job file and offer letters to the selected candidates.
• Support in handing out the onboarding booklet and documents to MCJ’s new team members and ensuring the process is entirely completed and smooth.
• Assist in the onboarding process and coordination of the orientation of the national team members.
• Support the HR Sr. Officer with conducting the HR orientation to new national team members.

Performance Appraisals:

• Assist with performance management procedures.
• Follow up and track performance appraisal forms submission with supervisors and team members.
• Monitor and track probationary period reviews and submissions with supervisors and team members.
• Review submitted objectives and provide recommendations.

Administrative:

• Responsible for filing and reviewing all team members’ personnel files upon arrival.
• Update the leaves tracker on monthly basis.
• Send out beginning vacation and sick leave balances to all team members at the beginning of every month.
• Travel to any field project’s location for follow-up and feedback.
• Participate in external meetings.
• External representation of the HR department (Mercy Corps workplace.)
• Perform any other duties assigned by the Supervisor.

Supervisory Responsibility

None

Accountability

Reports Directly to Senior HR Officer

Works Directly with Finance, Logistics, Procurement, compliance, DM&E, as well as team members of other programs implemented in Jordan.

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, and other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring, and evaluation of our field projects.

Minimum Qualification & Transferable Skills

• University Degree in management, administration, or related fields.
• A minimum of one year of HR experience and INGO is a plus.
• Exposure to labor law and employment regulations.
• Strong follow-up, organizational, and prioritization skills are necessary.
• Accuracy and attention to detail are necessary.
• Proficiency in written and spoken English and Arabic.
• Proficiency in Microsoft Office applications including Excel and Word.

Success Factors

• Excellent communication and coordination skills, with a strong personality.
• Excellent planning and administration skills.
• Initiative, self-reliant and cooperative.
• Excellent time and organizational management skills.
• Excellent ability to work under pressure and carry out multiple tasks.

Competencies

• Communication skills
• Attention to Detail/Accuracy
• Problem Solving Skills
• Initiative
• People person

Living Conditions / Environmental Conditions

The position is based in Amman, Jordan, or other Middle East Mercy Corps locations and it requires up to 40% travel to support country programs, which may include travel to insecure locations where freedom of movement is limited and areas where amenities are limited. Housing for this role is in individual housing staff will have access to good medical services and the living situation is of a high standard.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient, and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion are a journey, and we are committed to learning, listening, and evolving to become more diverse, equitable, and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal-opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have a sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination based on race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status, or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants, or others, are treated with respect and dignity. We are committed to the core principles regarding the prevention of sexual exploitation and abuse laid out by the UN Secretary-General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves professionally, respect local laws and customs, and adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis.

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