Proposition Manager
Job Description
JOB DESCRIPTION
Role: Proposition Manager Priority Banking
Location: Abu Dhabi
Role Purpose:
- Assisting in developing and managing the Priority Banking proposition
Responsibilities:
- Enhance the Priority Banking proposition to contribute towards segment revenue and profitability.
- Initiate and deliver all campaigns for Priority customers and coordinate with internal stakeholders for the target results.
- Manage customer segmentation (i.e. upgrade, downgrade, RM tagging) according to the approved process.
- Resolve escalated Priority Banking complaints in conjunction with CRU in a prompt and efficient manner.
- Manage contracts/SLAs with external vendors and obtain required Legal, Compliance and Sharia approvals.
- Execute customer communication plan of Priority Banking for better customer engagement.
- Assist in development and roll out of improved Priority Banking processes to enhance customer experience
Specialist Skills / Technical Knowledge, Technical Competencies Required for this role:
- Extensive knowledge of Retail Banking products & services and customer segment propositions
- Strong knowledge of marketing and promotion
- General awareness of competitors in the local banking industry.
- Excellent communication, interpersonal and presentation skills.
Previous Experience:
- At least 3 years of experience managing a segment/banking preposition, product or a brand if outside a market.
- Previous experience in the field of marketing or brand management is a plus.
- Experience in customer service/service management is desirable.
- Previous experience of handling and delivering projects.
- Previous experience being with accountable for a financial target.
Job Details
Employment Types:
Full time
Industry:
Banking / Accounting / Financial Services
Function:
IT
Roles:
Customer Service Executive (Voice)
Skills:
Proposition Manager
