Payments Manager
Equiti is a pioneering fintech firm and world-class provider of multi-asset fintech products – from liquidity solutions to in-house tech hubs to online trading platforms. With over 400 global specialists in 9 languages, Equiti provides clients with access to individual, professional, and institutional brokerage services in Europe, the Middle East, and Africa.
At Equiti, we believe that financial opportunities can unlock potential for everyone, everywhere. We’re on a mission to deliver accessible online trading products around the world through education and accessibility.
Think finance is stuffy? Think again.
We see Equiti as a new breed of broker, and we are on the lookout for talented individuals who can perform and excel in a dynamic and innovative working environment. Our Retail Operations department would like to welcome a detail oriented
Back Office / Payments Manager in our office in Jordan
The Back Office / Payments Manageris responsible for providing leadership for an effective, pro-active, and professional Back Office/Payments Team within the FX & CFDs industry for the key operational activities including the management of the team for daily operations, implementation of systems and processes.
Ideal candidates will have experience leading teams in fast-paced retail environments.
Responsibilities
- Take a strong and active approach to lead the Back Office/Payments Team, being always visible and available. Providing guidance, instruction, direction, and leadership.
- Mentor team members, identify lapses, and conduct training on the job to equip staff with knowledge of developing trends to build a highly skilled department.
- Ensure that members of the payment’s operations team adhere to company rules and work ethics.
- Create procedures and the specifications to follow for the execution of projects in the organization and specify product requirements for operational success.
- Create and expand the current processes and procedures to improve the overall efficiency and documentation.
- Ensure that members of staff adhere to clients’ specifications during production to guarantee client satisfaction, that they are reactive and comprehensive.
- Provide a professional, efficient, accurate and customer orientated service in line with agreed standards and processes. Prioritizing workload as required and ensuring all calls, emails and live chats are dealt with appropriately.
- Build a strong relationship with clients and team members to improve the client experience.
- Liaise with departments across different entities to ensure the Back Office/Payments team has all necessary information to perform their roles, cross train across entities to ensure adequate knowledge and cover is in place.
- Assist with ad hoc projects as assigned by the department manager.
- Coordinate monthly reports of the Back Office/Payments Teams performance and production activities.
- Facilitate interactions between the internal team and the hosted platforms for the overall success of the organization.
- Work closely with the Global Head of Payments Operations to ensure timely and accurate requests are dealt with.
- Point of contact for all Payment related issues or details.
- Assign tasks to team members in such a way that the more pressing tasks are completed first.
- Oversee the Back Office/Payments Teams daily responsibilities and co-ordinate annual KPI evaluations with Global Head of Payments.
- Manage local relationships with banking and PSP partners.
- Reformatted and Implemented reports for the finance team to reconcile PSP, new APMs and deal with settlements to the House accounts.
- Successfully co-ordinate and manage the delivery and implementation of payment provider systems which can improve operations, extensive compliance checks, client workflow and website presentation.
Skills & Competencies
- Excellent management skills and ability to lead the team in a strong and efficient way, while preserving excellent culture of teamwork and dedication.
- Strong analytical and problem-solving skills.
- Strong attention to details. Being flexible and adaptable is very important.
- Aptitude for building relationships and ability to communicate on complex issues.
- Fluent in spoken and written English and Arabic. (Additional languages are a plus).
- Good knowledge of Microsoft Office, computer operation and experienced with Excel formulas.
- Self-starter and able to work with minimal supervision.
- Able to multi-task, determine priorities, and meet deadlines in a fast-paced business environment.
- Has capacity to adapt to the changing market environment and work well under pressure.
- FX and MT4 knowledge highly advantageous.
- Proficient in all forms of communication externally and internally.
- Punctual
Experience Requirements
- Bachelor’s degree in Accounting, Finance, Economics, or Business-relate.
- 4+ years of professional managerial experience in Finance / Banking / Customer Service/Financial Services industries.
- Excellent interpersonal and customer service skills in English and Arabic.
Perks
Each of our offices has its special perks; be it ‘no ties’, free lunches, charity events, or a hybrid work policy – but whenever you walk into an Equiti office, you’re sure to see a friendly face. We encourage international collaborations and always keep our eyes open to how we can do more.
The benefits you can expect at your Equiti workplace include:
- Competitive salary package
- Performance-based bonus
- Medical insurance coverage for employees and family members
- Smart working options
- Employee wellness initiatives
- Personalized career development
- Company lunch in the office
- Regular company events
With energy, drive, and imagination, there’s no limit to where your career can go at Equiti. With a diverse workforce and geographical spread of offices, we strongly support career development initiatives as well as provide a range of opportunities for professional and life experiences.
Equiti is an equal opportunity employer.
“Equiti” refers to a group of companies consisting of seven regulated financial services companies licensed to operate in the respective jurisdictions of their incorporation, in addition to our tech and marketing hubs. Equiti has presence in Africa, Europe, and the Middle East.
