وظائف الخليجوظائف بيت قطر
IT Service Desk Manager
IT Service Desk Manager
الوصف الوظيفي
The IT Service Desk Manager is expected to manage day to day service desk operations for information technology services effectively & efficiently by
- Monitor and report on service level performance & capacity using also relative key performance indicators (KPI's)
- Identify and resolve major & urgent service desk issues
- Enforce continuous improvement of service desk processes
- Maintain high satisfaction levels for it unit “internal” customers (business & service units)
- Manage the activities in it service desk unit
- Supervise the day to day operations of the service desk.
- Ensure adherence to the respective to it, bank’s policies & procedures.
- Identify potential problems and provide immediate solutions.
- Provide up-to-date process documentation and communicates project information to staff.
- Produce weekly, monthly and ad-hoc reports for it services performance, as well as issues & proposals regarding it service desk operations.
- Use data/ reports to drive continuous improvement of performance and faults.
- Responsible for incident management process, addressing all escalated issues raised by the customers.
- Project planning activities.
- Recommending new technology improvements
- Providing diagnosis and solutions for escalated issues
- Maintaining high levels of customer satisfaction
الوصف الوظيفي
المهارات
- University Degree (IT)
- ITIL certification
- Microsoft Certification
- Project Management Knowledge
- ITIL Operation Certification
- PMP / Agile or Prince2 Certification
- At least 5 years or above relevant IT related job role experience
- Network support experience or background (CCNA equivalent)
- Windows OS and Microsoft Applications support experience or background (MCP equivalent)
- Citrix support experience or background on Thin-Client implementation
- Good communication skills and customer oriented individual (BPO experience)
- Team player, flexible on work shift timing schedule
- Willing to work on demanding environment with minimal supervision
المهارات
تفاصيل الوظيفة
- منطقة الوظيفة
- قطر
- قطاع الشركة
- البنوك; خدمات تكنولوجيا المعلومات
- طبيعة عمل الشركة
- صاحب عمل (القطاع الخاص)
- الدور الوظيفي
- تكنولوجيا المعلومات
- نوع التوظيف
- دوام كامل
- الراتب الشهري
- غير محدد
- عدد الوظائف الشاغرة
- 1
تفاصيل الوظيفة
المرشح المفضل
- الشهادة
- بكالوريوس/ دبلوم عالي
