وظائف الخليجوظائف بيت الخليج
Customer Service Representative
Customer Service Representative
الوصف الوظيفي
- Perform tasks as directed in pursue of the achievement of excellent customer service.
- Greet each customer with a warm, friendly smile followed by an appropriate greeting and gathers feedback information that can be useful to improve certain area of concern.
- Coordinate with other Departments, key tenants, suppliers and center’s advertising and public relations agencies to ensure excellent service delivery.
- Check cleanliness and operation of the Mall levels including its gates and ensure that they are clean and communicate any issues to the concerned Department.
- Keep a good communication with all the colleagues such as management and supervisors to ensure smooth and harmonious atmosphere.
- Ensure customer satisfaction through personal recognition and prompt cordial attention from the MALL visit until the customer leaves the center.
- Ensure repeat customers and first-time visitors receive recognition and prompt service.
- Ensure product knowledge is up to date and awareness of Mall Events, local events, venues, and transportation options.
- Follow up courtesy calls for customers who experienced issues.
- Inspect the Mall according to daily shift checklist to ensure quality assurance and communicate issues and maintenance gaps to the concerned Department to ensure the highest quality assurance is applied.
- Promote Inter-Mall Shops and facilities.
- Prepare customer service requisitions for amenities on a timely basis.
- Attend shift briefings on time to share valuable feedback and to facilitate communications for smooth operations.
- Perform other related duties as and when assigned
الوصف الوظيفي
المهارات
- Minimum experience of 2 years in Customer Service in hospitality industry preferred
- High School Diploma, Bachelor’s Degree preferred
- Strong communication skills and fluency in English and Arabic (preferred)
- Must have strong interpersonal skills
- 6 days a week in 8-hour rotational shifts
- Candidate should be willing to work at Al Khiran
المهارات
تفاصيل الوظيفة
- منطقة الوظيفة
- الكويت, الكويت
- قطاع الشركة
- العقارات
- طبيعة عمل الشركة
- صاحب عمل (القطاع الخاص)
- الدور الوظيفي
- —
- نوع التوظيف
- دوام كامل
- الراتب الشهري
- غير محدد
- عدد الوظائف الشاغرة
- 8
تفاصيل الوظيفة
المرشح المفضل
- المستوى المهني
- متوسط الخبرة
- عدد سنوات الخبرة
- الحد الأدنى: 2 الحد الأقصى: 5
- منطقة الإقامة
- الكويت
- الجنسية
- الكويت
- الشهادة
- الثانوية العامة أو ما يعادلها
