Global ITSM Lead Developer

Job Description

Marsh McClennan is seeking candidates for the following role:
Global ITSM Lead Developer
What you can expect:
Lead a ServiceNow Development Team focused on transforming the technology organization for the world's leading professional services firm in the areas of risk, strategy, and people. As the ServiceNow Lead Developer will work with the IT Service Management Platform Product Owner to implement the ITSM Pro. You will be leading a greenfield ServiceNow deployment and, therefore, the opportunity to start with a blank slate to create solutions to help transform our technology organization. As the solution development lead for IT process owners, you will be chartered with developing solutions for core ITIL functions and service delivery. You will lead a team of five developers, providing input into prioritizing and estimating work for daily planning and assigning projects to developers.
We will count on you to:

• Demonstrate the art of the possible to key stakeholders focused on simplifying the delivery of technology services for business colleagues and our software developers. Transform bureaucratic processes into elegant service and support experiences. Lead the ITSM Pro instance configuration and development, including major releases and routine changes, new applications or services, and configuration adjustments.
• Look for innovative approaches to engage our colleagues, including virtual agent technology through Microsoft Teams integration, the ServiceNow Portal, with mobile-enabled access.
• Oversee management of ITSM applications and modules, service automation, and system integrations.
• Manage the configuration of new applications or suites during planning, requirement gathering, design, development, documentation, and rollout phases.
• Contribute to the strategic development of new platform customizations.
• Assesses architecture and current system limitations, defines and designs system specifications, and evaluates input/output processes and working parameters for hardware/software compatibility.

What you need to have:

• Bachelor's degree or related experience (four-year degree preferred).
• Strong technical acumen and capability, with demonstrated results.
• Proven experience leading development teams in implementing and/or supporting Service Now in a large business environment.
• 5+ years working in system development and/or delivering solutions within large-scale IT services.
• Experience with process design and IT delivery of agreed business processes.
• Ability to work to deadlines and within budget constraints.
• Ability to manage multiple projects and priorities.
• Previous experience working in a matrix organization.
• Minimum 5 years of JavaScript development experience
• Minimum 5 year of ServiceNow development experience
• ServiceNow Administrator Certificate, ServiceNow Developer Certification, ITIL Foundation Level Certification
• Experience with the following Web technologies (SOAP, REST, JSON, XML, HTML, Angular JS)
• Experience implementing and maintaining a CMDB
• Strong technical documentation skills
• Strong communication skills with a collaborative approach
• Attention to detail and strong ownership of work
• Demonstrated experience in identifying complex problems, reviewing information to develop and evaluate options then implementing solutions
• Must have experience with multiple ServiceNow implementations and have developed custom applications

(NYSE: MMC) is the world's leading professional services firm in the areas ofrisk, strategy and people. The Company's 76,000 colleagues advise clients in 130 countries.With annual revenue over $17 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses.advisesindividual and commercial clients of all s on insurance broking and innovative risk managementsolutions.develops advanced risk, reinsurance and capital strategies that help clientsgrow profitably and pursue emerging opportunities.delivers advice and technology-drivensolutions that help organizations redefine the world of work, reshape retirement and investmentoutcomes, and unlock health and wellbeing for a changing workforce.serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit, follow us onandor subscribe to.
Marsh McLennan and its Affiliates are EOEMinority/Female/Disability/Vet/SexualOrientation/Gender Identity employers
The applicable base salary range for this role is $99,000 to $198,000.
The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Job Details

Employment Types:

Full time

Industry:

Banking / Accounting / Financial Services

Function:

IT

Roles:

Software Engineer / Programmer

Skills:

javascript development servicenow development System Development leading development teams servicenow implementations Business Processes itsm applications Strategy Process Design large business customizations microsoft teams Design Strategic Development Investment Linkedin risk management commercial clients planning Attention To Detail Management architecture system integrations Web Technologies service now Javascript Angular Js Cmdb Technical Documentation It Service Management Solution Development Professional Services Itil service delivery Xml Json html Integration

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