Guest Service Officer – Reservations
Job Description
Summary
About Hyatt Regency Oryx Doha:
Welcome to Hyatt Regency! One of Hyatt's very first brands of hotels and resorts, Hyatt Regency brings people together and fosters connections at more than 175 Hyatt Regency hotels and resorts worldwide.
The alluringly modern Hyatt Regency Oryx Doha is conveniently located close to Hamad International Airport and just a few minutes away from the heart of the city, the palm-fringed Corniche, National Museum of Qatar and Doha's business district. With its contemporary architecture and warm hospitality, the hotel creates the perfect ambience for business and leisure travelers through stress-free environment designed for productivity and peace of mind with the tools to stay connected and energized.
About the role:
We are looking for colleagues who can quickly perpetuate a culture that embraces modern design and exceptional service, who have a passion for outstanding customer-tailored service that is both unique and authentic. We believe our guests select our hotel because of our caring and attentive colleagues who provide efficient service and create seamless, intuitive, signature experience making our guests stay free from stress and filled with success.
As Guest Service Officer – Reservations you will be responsible for developing and maintaining a high level of communication with all major sources of business. You will be providing a consistent and exceptional level of service through processing all reservation requests by phone, e-mail and RESERVE / OPERA systems.
Qualifications
What we are looking for:
Relevant degree or diploma in Hospitality or Tourism management
Exceptional interpersonal skills showing care and the ability to connect and care for our guests
International experience in luxury hotel brands demonstrating adaptability to a range of cultures and environments
Desire to constantly learn and ambition to grow
Ability to work under pressure
Excellent English, Arabic would be a distinctive advantage
What we are offering:
Competitive tax free salary and benefits
Opportunities for career growth within the global company
Discounted rooms at Hyatt wordwide
Job Details
Employment Types:
Full time
Industry:
Hotels / Hospitality / Restaurant
Function:
Travel / Airlines
Roles:
Reservation and Ticketing
Skills:
Guest Service Officer – Reservations
