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Customer Council Manager - وظيفتي
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Customer Council Manager

Job Description

JOB DESCRIPTION
Role: Customer Council Manager
Location: Abu Dhabi
ROLE PURPOSE:
Executing the bank and customer excellence group strategy of being best bank in service in UAE by creating and managing customer council.
RESPONSIBILITIES:
1. Manage Customer Councils

  • Define customer groups
  • Create pool of customers from each group
  • Establish relationship with these groups
  • Arrange council meetings (logistics with stakeholders)
  • Collate feedback reports and action plans

2. Enhance Customer Segmentation

  • Work closely with marketing and CMT teams to refine and enhance Customer segments

Specialist Skills / Technical Knowledge, Technical Competencies Required for this role:

  • Bachelor's degree required
  • People's person
  • Excellent understanding of cultures in the UAE
  • Must be fluent in English
  • Customer centric mentality
  • Familiarity with bank systems, products, services especially in branches
  • Ability to multi-task / address many issues simultaneously
  • Team player
  • Must be willing to travel all areas in UAE.
  • Excellent in MS office (Excel, PowerPoint, word)

Previous experience:
This position is for UAE Nationals only.

  • 5 to 7 years of experience
  • In depth understanding of ADIB culture, systems, products, and services
  • Customer Relationship Management

Job Details

Employment Types:

Full time

Industry:

Banking / Accounting / Financial Services

Function:

Customer Service / Call Centre / BPO

Roles:

Customer Service Executive (Voice)

Skills:

Customer Council Manager

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