Assistant Operations Manager

Assistant Operations Manager

الوصف الوظيفي

Role:

• Assistant Operation Manager – Contact Center / BPO

Responsibilities:

• Manage day to day contact center operations.
• Hiring, training, coaching, and leading contact center representatives as they provide support for customers.
• Plan staffing based on call volume trends. Makes corrections if needed.
• Transition new projects.
• Handle multiple projects in fast paced environment.
• Build review decks & lead meetings with internal or external stakeholders.
• Build strong relationship with internal & external stakeholders.
• Ensuring that all client issues are resolved in a timely manner and that clients are satisfied with the service they receive.
• Build strong team culture. Keep team members motivated.
• Leading meetings with team members to discuss team performance and work plans for upcoming months.
• Monitoring employee performance to ensure that they are meeting goals and upholding company standards.
• Taking on other tasks or projects to support employees, other managers, and call center operations.

Requirements:

• Bilingual (Arabic & English)
• Graduate from any stream.
• Strong spoken & written communication skills.
• Decisiveness and attention to detail.
• Proficiency with the necessary technology, including computers, software applications, phone systems, etc.
• Minimum 2 – 3 years of working experience in similar roles.

Location:

• Dubai, UAE

المهارات

Excellent communication skills

An eye for details

organized

can work under pressure

meet deadlines

dedicated and smart working

تفاصيل الوظيفة

منطقة الوظيفة

دبي, الإمارات العربية المتحدة

قطاع الشركة

الاستعانة بالمصادر الخارجية لخدمة العملاء

طبيعة عمل الشركة

صاحب عمل (القطاع الخاص)

الدور الوظيفي

الإدارة

نوع التوظيف

دوام كامل

الراتب الشهري

غير محدد

عدد الوظائف الشاغرة

1

المرشح المفضل

منطقة الإقامة

الإمارات العربية المتحدة

الجنسية

الدول العربية

الشهادة

بكالوريوس/ دبلوم عالي

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