مطلوب موظفين براتب سنوي 13,740 الف دينار للعمل في السفارة البريطانية

وظائف شاغرة للعمل في السفارة البريطانية

View Vacancy – Customer Account Liaison Officer

The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.Job Category Other British Government Departments (Partners across Government, including UK Visas)Job Subcategory UKVI (UK Visas and Immigration)Job Description (Roles and Responsibilities) The British Embassy in Amman is seeking a highly motivated and enthusiastic individual for the position of Customer Account Liaison Officer, job grade Administrative Officer (AO).
Main purpose of job:
As Customer Account Liaison officer in Amman, you will:
Liaise with stakeholders on a regular basis to determine needs and potential service gaps, and manage the Preferred Partnerships and Business Select application process. Maintain a current database of partners.To provide admin and adhoc support to HOIO. Main responsibilities:
Customer Account Liaison:
Liaise with the Royal court, MFA and other stakeholders to manage high profile applications through to the end of the visa process.Organise and take part in internal and external stakeholder meetings.Prepare informative presentations for stakeholders.Analyse customer data to identify trends and then generate options for improvement.Enrichment/ IEI:
Complete local enquiries and document verification checks to support VSA case handling and HOIO investigations, using Arabic language and translation skills.Provide admin support to VSI and HOIO regionally including providing MI as required.Corporate:
A positive role model, particularly on equality and diversity, and contributing to VSI/HOIO being an inclusive, great place to work.Handle personal data with the upmost regard for protecting information and confidentiality.The above list is not exhaustive, and the jobholder will be required to be flexible and take on other ad hoc tasks as required.
Key Behaviours:
Seeing the Big Picture – Understand how your role fits with and supports organisational objectives. Recognise the wider Civil Service priorities and ensure work is in the national interest.Managing a Quality Service – Deliver service objectives with professional excellence, expertise and efficiency, taking account of diverse customer needs.Communicating and Influencing – Communicate purpose and direction with clarity, integrity and enthusiasm. Respect the needs, responses and opinions of others.Essential qualifications, skills and experience Knowledge & Skills
The successful candidate will have excellent communication skills as well as being a strong team player with partnering skills with a diverse range of customers. This is a high paced role and you will need to be resilient in order to deliver high standards of service in a challenging but rewarding environment. We are looking for someone that can demonstrate:
IntegrityHonestyObjectivityImpartialityEssential
Strong communication skills in English and Arabic, both written and spoken. Able to express ideas and messages clearly and concisely, both orally and in written communication.Ability to analyse data, draw key conclusions and recommendations.Ability to work autonomously, with remote management oversight.Demonstration of supporting wider corporate objectives.Must have previous Immigration experience either within UKVI or within another mission.Desirable qualifications, skills and experience A good understanding of the Arabic language both verbally and written communication.Required behaviours Seeing the Big Picture, Managing a Quality Service, Communicating and InfluencingApplication deadline 20 November 2022Grade Administrative Officer (AO)Type of Position Fixed Term, Full-timeWorking hours per week 37Duration of Post 12 monthsRegion Middle East & North AfricaCountry/Territory JordanLocation (City) AmmanType of Post British EmbassyNumber of vacancies 1Salary Currency JODSalary 1145Start Date 2 January 2023Other benefits and conditions of employment Eligibility:
If you are selected for this position, we will be able to employ you as long as you:
Have the right to live and work in Jordan;Receive the appropriate level of standard security clearance.Working Hours and Remuneration:
The Embassy aims to offer an attractive working environment and remuneration package for this role, including a non-negotiable gross salary of JOD 1,145 per month based on a 37 hours per week. The Embassy operates a flexible working policy that allows staff to work different hours as well as allowing staff to work from home (with agreement of Line Manager) one day a week.
Please note that your salary will be paid gross and you are expected to comply with your tax obligations through completion of a tax return to the local authorities. If exceptionally you are not liable to pay Jordanian tax, you will receive a net salary, which is minus the deduction of an equivalent level of local tax. Further information on this will be given to candidates at interview if necessary.
This role is for a full-time employment, on a fixed-term basis for one (1) year. The successful candidate will be subject to a 90-days probationary period (as appropriate). The selected candidate must have a right to live and work in Jordan.
The package includes a good level of health insurance and a friendly, English-speaking work environment. We offer opportunities to develop professional skills through our Learning & Development offer. Leave entitlement is 25 days (on pro rata basis) plus 14 public holidays.
The Embassy follows a 70-20-10 model of learning. Your Line Manager will help you develop a personalised L&D plan and will share opportunities, resources and guidance to ensure you continue your learning and achieve your full potential.
Additional information How to apply:
Interested candidates must include 1) an updated Curriculum Vitae (CV) 2) a covering letter/ motivation essay stating how you meet the requirements of the role; and 3) examples, in the relevant sections of the online application form, of how you meet the key behaviours and skills required.
Applications that do not include this information will not be considered.
Closing date of receiving applications is on 20 November 2022 by 23:55 (local time).
Applications received after the stated deadline will not be considered.
Process:
The recruitment process, including security clearance, is expected to take around two months.
The start date mentioned in the advert is an assumed start date and the successful candidate will be required to undergo security-vetting procedures. Any offer of employment will be subject to the candidate achieving suitable clearances and reference checks.
The British Embassy Amman is an equal opportunities employer, dedicated to inclusivity, a diverse workforce and valuing difference. Staff recruited locally by the British Embassy are subject to terms and conditions of service according to local labour law.
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