وظائف الخليجوظائف بيت الخليج
Officer – Patient Experience
Officer – Patient Experience
الوصف الوظيفي
- Interact with patients and their families (if needed) to address concerns or special needs that may arise during their course of treatment within the Primary Healthcare Centers.
- Work with healthcare team and administration to solve problems that patients may have with the goal of facilitating a positive patient experience during their treatment time as well as to limit or resolve delays in service.
- Respond to and investigate complaints and concerns and communicate identified issues to appropriate staff.
- Collect data about patient care problems, prepare reports, analyze trends, and report information to the Direct Manager.
- Implement systems and processes to improve efficiency and reduce expenses that do not compromise quality of services and provide input into opportunities for system improvements.
- Facilitate, promote and advocate effective communication between patients and healthcare professionals to resolve conflict and concerns, explore the most suitable and appropriate form of action needed to meet their needs.
- Work independently and unsupervised, referring to and liaising with clinical and non-clinical management, to ensure patients concerns and unacceptable standards of care are resolved appropriately, ensuring corrective action is taken.
- Facilitate the resolution of patient and family concerns with staff and physicians
الوصف الوظيفي
المهارات
-
Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Quality Assurance and Customer Service -
Industries
Telecommunications, Retail, and Hospitals and Health Care
المهارات
تفاصيل الوظيفة
- منطقة الوظيفة
- الكويت
- قطاع الشركة
- المستشفيات الطبية
- طبيعة عمل الشركة
- صاحب عمل (القطاع الخاص)
- الدور الوظيفي
- غيرذلك
- نوع التوظيف
- —
- الراتب الشهري
- غير محدد
- عدد الوظائف الشاغرة
- غير محدد
تفاصيل الوظيفة
المرشح المفضل
- المستوى المهني
- متوسط الخبرة
