مطلوب موظفين خدمة عملاء للعمل عن بعد لدى منصة باينس-شرط اساسي اللغة العربية

مطلوب موظفين خدمة عملاء للعمل عن بعد لدى منصة باينس-شرط اساسي اللغة العربية

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.
Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?
Binance is looking for an experienced Customer Support representatives to set up and expand our customer support operations in Africa.
Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time and accurate information.
Support is via a live chat and will include but not limited to customer queries, complaints, and identification approval process for our world-class cryptocurrency exchange platform.
The best CSRs are genuinely delighted to help customers. They’re tolerant, empathetic, and intensely communicative. Customer Support representatives can put themselves in their clients’ shoes and advocate for them when necessary. Customer feedback is priceless, and our CSRs can gather it for us. Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigate if they don’t have enough knowledge to fix the problem.
Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.
Responsibilities
Handle high amounts of live chat and incoming emailsIdentify and evaluate customers’ needs to deliver satisfactionProvide accurate, valid and comprehensive informationManage complaints, provide proper solutions and options within the time limits; follow up to secure resolutionFollow communication procedures, guidelines, and policiesGo the extra mile to engage customers Requirements
1+ years experience of proven customer facing experience or experience as a customer service representativeStrong ability in using IT for professional use and can handle somewhat technical queries from customersExceptional written communication skill and a good listenerAbility to multi-task, prioritise, and control time effectivelyKnowledge of the cryptocurrency/blockchain field is a big plusMulti-lingual capability is a big plusFluent in English and ArabicWilling to work weekends and irregular hours which will include night shifts Working at Binance
Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industryFast moving, challenging and unique business problemsInternational work environment and flat organisationGreat career development opportunities in a growing companyPossibility for relocation and international transfers mid-careerCompetitive salaryFlexible working hours, Casual work attire By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice .
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