Family Strengthening Programme Manager

Mission of the position:

Under the leadership of the National Programme Development Director, the Family Strengthening Programme Manager leads planning, implementation, monitoring and evaluation of the Family Strengthening programme in jordan in line with the “Vision, Mission, Values”, the brand and approved strategies, policies, guidelines of the organisation and national legislation. He/she is responsible for coordinating the overall process of case management and monitoring the quality of the provided family strengthening services. He/she supports NPDD in building a strong network of partner organisations and builds positive relationships with the community and/or local authorities. He/she is responsible to build and manage a strong team in the programme unit. She/he reports to the NPDD. As a member of the SOS Children’s Village Programme Management Team, he/she participates in the annual planning.

Main clients:

• National Programme Development Director.
• SOS Children’s Villages Programme Director.

• Family Strengthening programme staff.

• Local Authorities.
• Proramme beneficiaries.

Key performance areas and main responsibilities:

Programme Development and Management

• Leads the development and implementation of the FSP in line with the SOS Children’s Villages Programme Policy and related international and national SOS policies, strategies, quality standards and guidelines.
• Leads the implementation of the programme management cycle in FSP to ensure that interventions are relevant to the local context, respond to the needs of the target group and contribute to the development of sustainable social support systems.
• Coordinates and supervises the overall process of case management applied in the FSP, including the establishment of the multidisciplinary team, case discussions, caseload regulations etc.
• Coordinates the development of a comprehensive programme service package in cooperation with partners.
• Supports capacity-building of programme implementation partners (community-based organisations or structures, self-help groups, local NGOs or local authorities) to ensure the long-term sustainability of service delivery and ongoing development of the programme unit in the future.
• Supports NFSPA in the development of detailed psycho-pedagogical concepts for new types of interventions within the family strengthening programme unit.
• Regularly reports on FS activities, progress towards targets to NPDD, CVPD and relevant National Office functions and/or child protection authorities as required by national legislation.

Monitoring and Evaluation

• Ensures quality management within the FSP and implements recommendations from national and international quality audits and/or evaluations.
• Ensures that proper monitoring and evaluation system is put in place and applied in the FSP.
• Leads the self-evaluation and/or external evaluation processes of the FS programme.
• Implements the programme database in FSP, monitors the quality of data entry, uses database reports for planning, monitoring and evaluation, supports users with content questions, collects regularly information about new content updates and suggestions from family strengthening programme staff and reports them to NPDD and CVPD.

Human Resources Development

• Ensures the effective implementation of the HR Cycle in the FSP following national legal requirements and SOS guidelines.
• Proposes to CVPD and NPDD appropriate staffing patterns to ensure the provision of quality services in family strengthening.
• Coordinates the involvement of volunteers in the Family Strengthening programme and ensures effective human resource systems are implemented for them, including job descriptions, and regular review sessions/training, in line with defined practices of the MA.
• Provides regular professional guidance, supervision and support to the FS team in accordance with approved strategies, policies of the organisation and national legislation.
• Participates in inter vision sessions as well as individual or group external supervision.

Financial and administrative management

• Implements financial and administrative procedures within the programme unit in accordance with defined policies, guidelines and standards and in consultation with financial support staff.
• Supports CVPD and NPDD during the budgeting process in the location.
• Monitors budget expenditures in the programme unit, in order to ensure that funds are properly used and in line with the annual plan and budget.
• Continually looks for ways to provide quality services in a cost-effective manner.

Partnership building and advocacy

• Supports CVPD and NPDD in partnership and network building, which provides the families with a package of complementary services.
• Coordinates service delivery from different providers on programme unit level to ensure continuity and comprehensiveness of interventions for the families.
• Upon the request of NPDD, represent the organisation at relevant local networks, forums, platforms, campaigns, and working groups and advocate on behalf of the organisation for the promotion of child rights, especially related to children from the target group.

Fund Development and public relations

• Supports NPDD and other NO functions in the identification of local funding sources and applying for grants and other forms of local income, such as donations in kind and government subsidies.
• Prepares programme unit information as required for public relations and fund development purposes.

Knowledge Management

• Documents and shares good practise and lessons learned within the programme unit to support organisational learning.
• Exchanges regularly with other FS co-workers in national network meetings.
• Keeps regular track of the latest developments in the social work area as well as changes in national legislation, policies and practices related to children in the target group.
• Participates on behalf of the MA in research projects and/or national studies.

Child Safeguarding (CS)

• Responsible for raising awareness of the SOS Child Protection Policy principles and protecting children and young people from all forms of abuse, abandonment, exploitation, violence and discrimination
• Carries out CS risk assessment within his/her area of work and ensures that relevant actions are put in place to mitigate the existing and possible CS risks.
• Ensures strong focus on CS prevention by organising informal and formal discussions, workshops and other capacity buildings activities for children and young people to make them understand CS risks and protection mechanisms
• Responsible to report any CS suspicion, concern, allegation or incident immediately, following Child Safeguarding reporting procedures. CS reports should be made to the CS team at the programme level and/or to the respective line manager

Must criteria

• Master's degree in Psychology, Social Sciences, or any related field or Bachelor's degree in relevant fields with the required work experience.
• Minimum 5 years experience in similar development programs.
• Minimum 3 years of management experience.
• Motivation for work focused on children, women, and families.
• Leadership experience.
• Full proficiency in written and spoken English and Arabic languages

Competencies – knowledge, skills, abilities

• Experience in program management and planning.
• Organizational skills – skills of planning and organizing resources necessary for the achievement of goals.
• High level of communication skills and report writing skills.
• Ability to work in stressful conditions.
• Computer literacy (MS Office).