Call Center Representative

Call Center Representative

• Manage inbound and outbound calls in a timely manner.
• Analyze client requirements and offer the best possible solution or information.
• provide information to the customer about our products and create lead using proper lead type.
• Take the initiative to build fruitful connections through fluent and engaging communication.
• Back up all the call history details by effectively utilizing the company's call center database.
• Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time.
• Working hours: SUN-THU (9am-6pm) Remotely

Skills

• Previous experience in a customer support role.
• Good command of verbal communication skills to intrigue the listener and provide accurate information.
• Ability to multi-task.
• Fluent command of computer technologies and basic operations for conducting the assigned tasks productively.
• Smart communicator with the potential to elaborate practical advantages of the company's products.
• Portraying a positive outlook towards suggestions from the management related to required improvements.

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