Business Care Advisor
Business Care Advisor
الوصف الوظيفي
Key accountabilities and decision ownership:
- Customer Focus:
Concerned to provide prompt and efficient service to customers; goes out of the way to ensure that individual customer needs are met. Own and manage the customer relationship: resolving queries efficiently and effectively. Handle customer care tasks as per defined productivity and Quality targets. Ensure service level agreements are met and maintained. Delivering awesome customer experience through meeting targets of TNPS (Touchpoint net promoter score) and receiving Compliments and appreciation from customers and colleagues. Own the interaction and ensure customer has got all information required and doesn’t have a need to call us back for any other reason. Be proactive regarding improvement of processes and procedures in the business. Use the job tools (telephone and computer) effectively. Accuracy in handling all assigned tasks. Be responsible, adhere to work, break and other schedules you are rostered in and be a team player
- Teamwork:
Interacts with colleagues in an effective manner. Respect’s others and works well within the team. Work as part of a team to ensure always offering an awesome customer experience.
Communication:
Speaks clearly and fluently and writes in a clear and concise manner. Uses appropriate style and language for communication.
- Resilience
Maintains effective work behaviour in the face of pressure and setbacks. Successfully adapts to changing demands and conditions
Analytical
Makes systematic and rational judgments based on information and relevant assumptions
الوصف الوظيفي
المهارات
Must have Educational technical / professional qualifications: [max 3]:
- Computer literacy, Windows Operating Systems, and internet applications
- Flexible to work varied shifts within a 24×7 environment, including weekend & holiday work schedules
Professional Certifications and Licensure: [max 3]:
knowledge and experience: [max 5]:
- Previous call centre experience is preferable
- Experience in a service-related industry is an added advantage
Core competencies: [max 3]:
- Excellent communication skills (verbal and written).
- Ability to work independently and as a team
- Customer focused & Strong problem-solving skills.
Behavioural competencies: [max 3]:
- Self-Motivated.
- Strong Relationship Building skills with internal stake holders.
- Results-Oriented.
المهارات
تفاصيل الوظيفة
- منطقة الوظيفة
- الدوحة, قطر
- قطاع الشركة
- الاتصالات والشبكات
- طبيعة عمل الشركة
- صاحب عمل (القطاع الخاص)
- الدور الوظيفي
- —
- نوع التوظيف
- —
- الراتب الشهري
- غير محدد
- عدد الوظائف الشاغرة
- 1
تفاصيل الوظيفة
المرشح المفضل
- المستوى المهني
- مبتدئ الخبرة
- عدد سنوات الخبرة
- الحد الأقصى: 3
- الشهادة
- الثانوية العامة أو ما يعادلها
المرشح المفضل
التعليم
None
