Head of Operations

7 نوفمبر، 2022

0 1 دقيقة واحدة

Job Description

Job Description :
Company
Our client is a leading Human Resources company that provides a variety of HR solutions such as Manpower and other recruitment services in Saudi Arabia.
They are currently looking for a Head of Operations to be based in Al Khobar, Saudi Arabia.
Duties & Responsibilities:

Leads and manages company operations related activities for both the Individual and Corporate services, including but not limited to, medical tests logistics, Iqama issuance, manpower mobilization/demobilization, manpower internal ID generation, manpower replacement, camp dispatching, call centre monitoring, scheduling and routing of service delivery, and facilities management.
Conducts process gap analysis on a regular basis to identify operational flaws/recurrent challenges and ensure timely resolution implementing best-practice processes to increase efficiency.
Implements best-practice processes with a view to increasing efficiency and ensuring customer satisfaction.
Liaises and follows-up with the Marketing department to ensure operations related activities are in complete alignment with marketing calendar, including but not limited to, campaigns, workshops and events.
Monitors progress, tracks trends and develops performance reports to increase operational efficiency.
Manages team relationships and conducts regular meetings to enhance productivity and ensure adequate performance in addition to on-time service delivery.
Prepares annual operative budgets by estimating requirements and scheduling expenditures in coordination with the Finance department, ensures financial objectives are met and suggests corrective actions when needed.
Constantly monitors staff competence and coordinates with the HR department to narrow knowledge gaps through in-house or external trainings.

Qualification & Requirements: