Community Engagement Manager

7 نوفمبر، 2022

0 4 3 دقائق

الوصف الوظيفي

The social beneficiaries program provides a unique opportunity to help the Kingdom of Saudi Arabia achieve change in the way its vulnerable citizens are supported by the Government. The review of the social beneficiary framework in KSA is a key pillar of The Vision 2030, the Kingdom's nation-wide reform agenda.

The Community Engagement Manager

Responsibilities

Manages Community Inclusion and Advisory Boards as follows:
Supports the development and implementation of Community Inclusion Boards
Facilitates regular meetings with NGOs (both those who are supply-chain partners as well as non-supply chain partners who work with our target population) to provide insight and feedback on our services
Responsible (either directly or through staff) for the creation of the boards (soliciting participation), articulating their purpose, scheduling meetings, facilitating meetings, collecting and summarizing input and providing feedback to Maximus, HRSD and the Board members. These boards will be geographically dispersed within a region.
Ensures community groups needs are communicated to the Program Director and leadership team and are factored into the goals of the program.
Manages the meeting schedule for Maximus representative meetings with community NGOs.
Takes notes of meetings, produces minutes of the meeting and action registers.
Follows up on actions identified in meetings.
Receives feedback from community representatives and community inclusion boards through formal and informal channels.
Develops and implements action plans.
Feeds all required information from multiple data points to the Continuous Improvement Analyst to ensure they can produce weekly reports for Maximus leadership and the community inclusion teams.
Develops and presents weekly reports.
Presents continuous improvement ideas on behalf of the Program leadership team to the community groups.
Works closely with Program Director and leadership to set objectives and implement strategies necessary for achieving set goals and target.
Acts as a direct liaison between the program leadership and operations team and the client to ensure high quality delivery and prompt resolution of any issues.
Inputs into the program risk register and raises risk internally within Maximus, ensures SMEs identify solutions to risk and reports back to the project leadership on risk mitigation strategies and actions.
Ensures they are smartly dressed at all times, works in line with Maximus values, complies with the Maximus Code of Conduct, Guiding Principles and upholds ethical behavioural standards.
Acts at all times within the company policies and procedures.
Works to the highest quality standards.
Complies with the Maximus security and privacy policies to ensure customer data, confidential data and personal information is always dealt with in a confidential and secure way, and our obligations around this are maintained.
Carries out all duties in a safe and proper manner in accordance with the company's Health and Safety and Safeguarding Policies.
Deals with any other tasks, as and when required, appropriate to the position and situation.
Is able and willing to travel distances as required for the completion of their duties.

المهارات

Knowledge

Bachelors' degree in business administration or other related field
Advanced knowledge of MS office, specifically advanced excel and powerpoint skills
Bi-lingual fluency in English and Arabic

Skills

Strong interpersonal skills
Ability to build relationships, inspire and influence others
Highly organized and adept at multi-tasking with a solid track-record of following through on commitments and effective planning
Ability to perform comfortably in a fast-paced, deadline-oriented work environment with an ability to successfully execute many complex tasks simultaneously
Ability to build presentations with strong communication skills to clearly present data for client consumption
Ability to build strong meaningful relationships and understands how to best maintain these partnerships
Customer focused
Strong project management skills
Strong analytical skills
Excellent negotiation skills
Attention to detail
Excellent organisational time management skills
Reliable with a high level of integrity and a strong ethical approach
Displays compassion
Is passionate about serving the community

Experience

Minimum 5 years' experience in a client facing client relationship management role
Experience working within public sector and government contracting
Strong stakeholder relations experience with an ability to manage external relationships
Experience of working on government funded programs is essential or working within a ministry office