Regional Manager

6 نوفمبر، 2022

0 1 2 دقائق

Regional Manager

الوصف الوظيفي

Regional Manager UAE & Oman | Marks & Spencer | Dubai, UAE

Overview of the role

You are responsible for consistent operational excellence across stores and have full P&L accountability and brand compliance for stores in the region.

You develop and propose a regional strategy for business development to expand the brand and run profitable retail operations, and on top of that are responsible for the customer experience within the stores to reflect brand values and customer promise.

What you will do

Deliver inspirational, improved, and consistent standards in stores, which inspire our customers to shop more often.
Execute of operational standards for the stores in terms of visual merchandising, availability, customer service, stock maintenance, safety and security while maintaining brand integrity in our stores.
Establish a routine in the stores to ensure focus on different aspects of operation via Working Week Framework, constant communication flow between stores and retail office as well as continuity of the plans in all stores, and ensure all duty managers are trained in relevant procedures
Monitor service levels personally, through observation and Mystery shopper research and work with store managers /retail office to drive excellence in service to be visible through NPS
Enforce procedures and KPIS to maintain stocks, system accuracy and profit protection across all stores.
Review and ensure a robust control of tills/ cash in stores, ensures all till/ cash control audits are completed as per store procedures.
Provide regular weekly/seasonal/promotion feedback to ensure the buying strategy maximizes sales thorough procurement of an appropriate assortment, pricing and execution of promotions aligned with the market at store and regional level.
Work in partnership with Visual Merchandising, Marketing, Logistics, Merchandising & Buying to deliver the Commercial Plan/Calendar to the agreed key targets.

المهارات

Required Skills to be successful

Graduate Degree
Minimum Experience: 15+ years of experience of which 5 years should be at senior management level
Experience in a multichannel retail environment
Experience in managing and driving multiple teams in different locations
Motivated and can deliver Financial Budget and Key Performance Indicators
Experience with and passion for premium fashion brands and food
Understanding of customer research and the ability to amend the range to reflect customer requirements and feedback.
Understanding of fashion, consumer trends and competition