Warranty Manager
Job Description
- Ensure prompt and professional resolution of all customer and warranty complaints as per the company procedure and policies in order to increase overall satisfaction.
- Continually build on existing processes, SLA(s) and systems, addressing any change in customer, factories, product or regulatory requirements.
- Control the warranty cost v/s target by proper administration, systematic trouble shooting and effective utilization of resources, and report it to the concerned Business Unit Manager.
- Ensure and maintain high customer satisfaction ratings with respect to Responsiveness and Delivery of services.
- Maintain close communication with Carrier factories and keep an accurate and updated tracking system in order to report all product related problems and handle warranty issues on time with them.
- Implement Customer Delight Process in collaboration with the technical and application teams, and communicate them in the Quality Council as well as Quality Bulletins.
- Ensure/pursue reimbursement of all epidemic claims/abnormal failures.
Job Details
Employment Types:
Full time
Industry:
Other
Function:
IT , Engineering – Environmental / Health / Safety , Engineering – Mechanical / Automotive / Industrial
Roles:
Business Analyst
