Role In Quality & Brand Experience Specialist (Must have Hotel Industry Experience)
Job Description
Lead the Brand Experience performance within the hotel, nurturing continual improvement to achieve the highest Guest Experience, Service Excellence, Standards Conformance, and Brand Message that enables returns on Financial, Loyalty, and Advocacy.
Acting as an internal consultant and mentor, assesses the cause and effect of communicated needs, and advises and implements appropriate solutions. Works across departments to provide proactive solutions to improve guest experience and service standards. These solutions may not always be training solutions, however, could be related to management, morale, equipment or systems.
Implement long-term strategies as identified by Corporate, enabling EHG to achieve sustainable business performance, and focus on driving continual improvement in line with EHG Quality & Brand Experience Policy. In alignment with the overall EHG Brand Experience structure, work in close partnership with Brand Marketing to deliver the desired Brand Experience across all ambassadors journey and guest touch points.
- Degree in Quality / Hospitality / Business Management or Equivalent
- Training Qualification / Studying for a Training qualification
- Experience of facilitating senior groups of staff (essential)
- Minimum 1-2 years experience in Quality Management/Strategic Management/Business Excellence role, preferably in the service industry sector
- Expert level proficiency in MS Excel, PowerPoint, Word, Visio, MS Project
- Detailed knowledge of process management methodologies (including process mapping)
Job Details
Employment Types:
Full time
Industry:
Other
Function:
IT
Roles:
Business Development Manager
