Key Account Manager

Key Account Manager

الوصف الوظيفي

PRINCIPAL ACCOUNTABILITIES / KEY RESULT AREAS

Customer service:

• Responsible for the mobilisation, onboarding and induction of new employees
• Acting as a Single Point of Contact for employees during their sponsorship and assisting with employee requests including:
• Receiving and coordinating exit re-entry requests
• Approving and coordinating expenses requests
• Coordinating and overseeing Iqama application and renewal requests
• Coordinating and overseeing medical insurance application and renewal requests
• Receiving and coordinating procurement requests
• Overseeing employee offboarding including supporting the calculation of employee final settlement and End of Service payments.

• Act as a point of contact for Strategic Account clients by answering questions and queries on time, including processing incoming e-mail, mail and phone calls

• Ensure that all clients receive a clear outline, plan and timeline of service activities, including relevant dependencies such as required documentation and minimal application requirements

• Ensure that all clients are kept up to date with the status of their services and requests including if there are complications with activities along with possible resolutions

Administration activities:

• Prioritize activity and administer a daily rhythm of Strategic Accounts activity

• Support in drafting professional correspondence such as contracts, agreements, letters, and other documents as advised by the Head of Strategic Accounts

• Support the Business Unit Head with several vital duties, including but not limited to:

▪ Raising invoices request forms

▪ Chasing aged debt

▪ Keeping up to date with governmental changes

• Maintain up-to-date records on client activities, requests and renewals

• Accessing government portals

• Ensure that all department tools are kept up to date and contain the relevant and up to date information

• Support the Head of Strategic Accounts in preparing the relevant activity reports for the Senior Management and Executive Teams

Client facing activities:

• Support the Head of Strategic Accounts to ensure the following key activities are completed to desired quality standards and to the timescales laid out in proposals and other client-facing documentation

• Taking minute meeting notes and action points

• Act as a point of contact in all matters relating to client concerns and needs

• Provide progress updates when required

Back Office Services:

▪ The renewal of all appropriate licences and registration, including but not limited to; MISA, CoC, Commercial Registration, Municipality License and Wasel

▪ The management of critical government portals including but not limited to; HRSDF, GOSI, Muqeem and Qiwa

▪ The issuing of employee-related documentation including but not limited to; LOIs, LOIntros, ERE Visas, Iqama cards, Residency Permits and Uniform Business Visas (UBVs)

▪ The attestation of critical company and employee letters and documentation

Collaborative working:

• To attend and actively participate in team and project management meetings where required

• To support HR to prepare, process, and submit LOIs, Iqamas, visit visas, ERE visas and other legal documents to government departments

• To support finance in preparing financial documentation such as invoices and credit notes, reconciling accounts, and chasing overdue invoices

• To work in partnership with other Business Units and, where appropriate, make referral internals to other AEI services and products

المهارات

• Bi-lingual – excellent English and Arabic written and oral skills

• Excellent customer service skills and ability to build relationships

• Good attention to detail and organizational skills

• Proactive approach to workload

• Ability to work in a process-driven environment

• The ability to summarize complex information

• Strong communication skills

• Methodical Problem-solving skills

• Excellent MS Outlook, Word and Excel skills

Preferred:

· Good Arabic language written and oral skills

· Knowledge of Saudi Labor Law

تفاصيل الوظيفة

منطقة الوظيفة

الرياض, المملكة العربية السعودية

قطاع الشركة

الاستشارات الإدارية

طبيعة عمل الشركة

صاحب عمل (القطاع الخاص)

الدور الوظيفي

المبيعات

نوع التوظيف

دوام كامل

الراتب الشهري

غير محدد

عدد الوظائف الشاغرة

2

المرشح المفضل

عدد سنوات الخبرة

الحد الأدنى: 5 الحد الأقصى: 7

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