Human Resources (HR) Manager (INT9048)

Oxfam is a global movement of people working together to end the injustice of poverty.

JOB DETAILS
DIVISION: Operations
TEAM: Human Resources
LOCATION: Amman – Jordan
CONTRACT TYPE: Fixed Term – 12 months
GRADE: National C1
JOB FAMILY: Human Resource
SALARY: 2,892 – 3,901 JOD gross per month
HOURS: 40 hours per week

FLEXIBLE WORKING: We believe flexible working is key to building the Oxfam of the future, so we’re open to talking through the type of flexible arrangements which might work for you.

TEAM PURPOSE: To provide a professional, business focussed organisational development and human resource management service, delivering a proactive and solutions based approach for resolving issues and ensuring that staff are effectively resourced, managed and developed to deliver organisational strategy.

JOB PURPOSE: To provide strategic input and support to the Country Director and Leadership Team in order to achieve the country strategy and Oxfam’s mission, being aligned to the Oxfam People Strategy. Drawing on deep functional HR process and policy knowledge, and as custodian of HR policies and services in country, deliver the HR country plan to ensure organizational effectiveness by supporting and promoting staffing that has the full range of skills and capabilities required to implement the Jordan country strategy.
Ensures that all staffing issues are managed in line with Oxfam Policy and procedures and facilitate effective implementation by managers, or working alongside managers, to support delivery.
The HR Manager at country level will also be the one responsible for delivering the operational HR functions (not only the strategic ones).

POST HOLDER REPORTS TO: Country Director
JOBS REPORTING TO THIS POST: Senior Human Resource Officer, Human Resource officers in Zaatari and elsewhere (as needed) in matrix management
BUDGET RESPONSIBILITY: None

DIMENSIONS OF THE ROLE

• Managing HR staff in Jordan office.
• Providing professional advice to senior managers on areas of work covered in the job holder’s remit.
• Influencing the development of strategy, and supporting and delivering operational implementation.
• Developing solutions to diverse and complex problems within organisational policy; anticipating and pre-empting risks to Oxfam.
• Impact of this role is significant within the country.
• Ensures the HR ‘hygiene’ factors are performed to a high standard and consistently checked for their relevance and standards (eg HR administration of contracts, recruitment, managing terms and conditions of employment, salary administration etc).
• Implements good practice people management which is legally compliant (i.e. employment law, tax laws, etc.)
• Organises learning and development opportunities for staff to achieve Oxfam’s people and culture goals
• Part of the country senior management team

KEY RESPONSIBILITIES
Provision of HR Services: (70 % of time)

• As HR Business Partner to the Oxfam Country Director, act as trusted advisor to the senior leadership team.
• Develop and lead on the HR related aspects of organizational development plan and engage with and influence senior management thinking and behaviours on this and the people aspects of Country Strategy and ensure that people management is central to this.
  To provide:

1. Detailed advice and problem resolution (including direct one to one manager case work support) on complex and sensitive policy interpretation and procedural issues to managers and employees and HR colleagues, including advising managers when HR decisions might need to be taken outside of defined policy and process;
2. and Coordination of the administration process to align the delivery of HR support (HR basics) to meet business needs that incorporates best practice and techniques and is compliant with agreed performance levels and legal requirements under Jordanian and other relevant laws, across all the following range of HR processes:

• Recruitment in order to attract, retain and develop the people needed to enable delivery of
  the Country Strategy
• Workforce planning – manage organograms and advises CD on future staffing needs.
• Performance Management – Champions PM in country, supports line managers to fulfil their obligations in the process including undertaking performance assessments.
• Employee Relations and labour law – ensuring ER policies and procedures are fair and compliant with Jordanian labour law via working with lawyers where necessary; interpret legal advice and ER policy in country.
• Pay and Reward including the negotiation of starting salaries / Compensation, Pension and Benefits
• Resource Management
• Payroll
• Attendance management – including maternity cases

3. Change Management- Facilitates HR elements of change in countries, working closely with OI change manager.
4. Health and Safety and employee well-being that ensures the country H&S plans are in place and that reporting is done correctly.
5. Manage the country Learning and Development plan and implementation
6. Manage the link with the Global Humanitarian Team HR function during Humanitarian responses.
7. Provide short term support for cross affiliate HR systems and needs
8. Coordinate the in country succession planning and employee engagement strategies.
9. Regularly produce HR management information for CD and Senior Managers.
10. Manage the link and relationship to all OI HR shared services including coordination with the regional platform.
11. Work closely with the Oxfam Reward Shared Service on a day to day and more strategic basis, be responsible for the country annual pay review process, and where appropriate in close cooperation with the other affiliates and regional HR working in the region.
12. Ensure that there is regular dialogue and shared problem solving with the Staff Representative.
13. Monitor the climate or mood and proactively advise and support the CD on a course of action when necessary.
14. Implement and monitor HR Support Team standards, particularly in relation to customer service, quality and accuracy; conduct and guide HR investigations and enquiries as may be reported from time to time in close consultation with specialised teams and CD
15. Ensure staff are paid accurately and on time by preparing and inputting the monthly payroll calculations, including computations for leavers.
16. Ensure there is accurate and updated staff information on the HR System (where applicable)
17. Ensure confidential and efficient management of medical aid issues, including in crisis situations.
18. Provide high quality management reports as required including the monthly HR planner and change management plans.
19. Ensure that Oxfam health & security guidelines and practices are maintained and implemented.
20. Ensure HIV and Gender workplace policies are appropriately implemented and instilled in daily office life so as to build an office culture that supports women and men’s roles and creates an open environment where staff can comfortably discuss problems that may impact on their work.
21. Own the business position – considers cost and resource demands against business drivers and critical success factors. Balances cost and quality

Organisational Development and Staff Capacity Building (20 % of time)

• Develop and update as required Oxfam Strategic HR and Organizational Development strategy in Jordan to promote a high performing culture rooted in Oxfam’s values.
• Support – as a priority where appropriate – the recruitment and development of new skills required for effective programming and delivery of the Plan
• Work closely with the Country Management Team to ensure effective talent management strategy is in place and actively support activity that optimizes talent and helps us build Oxfam in Jordan a compelling employer brand to attract, develop and retain talent
• Support the development of solutions to cater for individual’s development plans, and that specific skills training is arranged for the country team where shortfalls are identified.
• Ensure that Oxfam staff have the required skills and abilities to provide capacity building and knowledge transfer to partner organizations.
• Continue to embed effective performance management amongst the country leadership team and develop and implement a monitoring and evaluation process to ensure that both individual and organizational performance against objectives is regularly assessed and issues are identified and addressed.

General Organizational Awareness and Learning (10 % of time)

• Stay abreast of changing organizational and external situational circumstances, which may impact both the human resources team and the wider organization and proactively develop suggestions for addressing them and/or incorporating relevant information into Oxfam’s ideas and approaches.
• Actively promote a coaching, mentoring culture, including secondment opportunities in consultation with and after CD approval to support staff development and career growth.
• Manage the link with the OI Regional HR Business Partner and change managers (where appropriate)
• As a member of the HR Team within the Region, contribute to OI HR strategy development.
• May take a lead within the Region on a strategic HR issue as appropriate and as directed by the CD.
• Share learning across the Region.

PERSON SPECIFICATION

• Live our values of INCLUSION, ACCOUNTABILITY and EMPOWERMENT (read more about these here).
• Ensure you commit to our ORGANISATIONAL ATTRIBUTES (including adhering to the Code of Conduct):

1. Be committed to our feminist principles, and to applying them in your day-to-day behaviour and your work. Be ready to keep learning, with accountability to those who experience oppression as a result of their identities, such as their gender, race/ethnicity, disability, class, or different identity.
2. Be committed to undertaking Oxfam’s safeguarding training and adhering to relevant policies, to ensure all people who come into Oxfam are as safe as possible.

Experience, Knowledge & Competencies
Essentials
For this role, you will need to model Oxfam’s feminist leadership approach so we have selected the most relevant feminist leadership practices which we will use for assessment purposes (which you can read more about here):

• Self-Awareness
• Strategic Thinking and Judgement
• Relationship Building
• Mutual Accountability In addition, an ideal candidate will also have:

1. A Degree in Human Resources or related field (where appropriate in the local context) with substantial knowledge and experience of general human resource management with expertise in providing a superior, proactive, business focused service
2. A good understanding of non-profit sector and sector wide approaches to HR management
3. Substantial knowledge and experience of organizational development, especially capacity building and skills transfer, change management, dealing with conflicts at work place, learning and development and knowledge management.
4. Experience in creating a learning and sharing environment and supporting senior managers to role model this behaviour.
5. Good understanding of designing and leading internal investigations and enquiries into complaints and allegations
6. Extensive working knowledge and experience of local labour law and its application in Jordan.
7. Demonstrable working knowledge and experience on organizational development practices and techniques, from organizational diagnosis, design, transformation and related solution modelling.
8. Commitment to Oxfam’s overall aims and policies and experience of promoting gender equity and diversity and the interests of marginalized people in all aspects of Oxfam’s work; strong grounding in promoting safeguarding practices and desirable behaviours in line with Oxfam’s Safeguarding policy and practice.
9. Excellent interpersonal skills and ability to develop and maintain effective relationships (internal and external); strong team player with high level of self-awareness about your actions and behaviours
10. Excellent team management skills including development of junior HR professionals
11. Strong written and oral communication skills including presentation and facilitation skills in English and Arabic.
12. Coaching and Mentoring skills
13. Strong analytical skills
14. Ability to work under pressure with high level of accuracy and productivity and managing competing demands on your time competently and professionally
15. At interview, shortlisted candidates will also be assessed on our values and organisational attributes, as outlined above.

Desirable

• Relevant post-graduate academic qualification in human resource management, organizational development, psychology or related discipline (where appropriate in the local context)
• Knowledge of Jordan in terms of its political, economic and social trends plus a good
• understanding of the key development and humanitarian issues in Jordan or in the region.

Safer recruitment: All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks). You can find out what this means here.

Our values and commitment to safeguarding

Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom Oxfam GB engages. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. Oxfam GB also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.

We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.

How to apply

As part of your online application, please upload your up to date CV and a covering letter explaining your suitability against the essential criteria in the job profile.

About us

Oxfam is a global community who believe poverty isn’t inevitable. It’s an injustice that can be overcome. We are shop volunteers, women’s right activists, marathon runners, aid workers, coffee farmers, street fundraisers, goat herders, policy experts, campaigners, water engineers and more. And we won’t stop until everyone can live life without poverty for good.

Oxfam GB is a member of international confederation of 21 organisations working together with partners and local communities in the areas of humanitarian, development and campaigning, in more than 90 countries.

A thriving diverse Oxfam:

It’s people power that brings about change. To play our part as a global organisation working to overcome poverty and inequality, we need equality, diversity and inclusion across our community of staff, partners and volunteers. Together, we’re committed to becoming a more diverse workforce, better able to tackle the global challenges that face our world today.

To do that:

• We need to dismantle the unequal power structures that exist everywhere, this including Oxfam and the wider development and charity sectors.
• We need an inclusive Oxfam where everyone can bring who they are to our work and feels celebrated for the differences they bring.
• We want and need everyone, and that means we need you.

In response to Covid-19 if you are offered a role where you are required to travel between countries please ensure you have been briefed by the Hiring Manager about any changes to working or precautions you should take as part of your role.

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