Service Design Lead (Lead Designer)
Job Description
Job Description
Department Description:
Design Team within Group Digital in place to deliver exceptional advancements in digital design technology and thinking at an enterprise level
Brief Description:
Service design is at the heart of our Digital office design process Our Designers are a diverse and passionate team of strategic empathetic Tactical and creative thinkers who envision and craft digital services based on deep understanding of customer needs as well as business needs
The Service Design Lead contributes to activities on projects including client workshops creative brainstorms and service definition
This is your opportunity to be part of a team that is creating positive impact for our clients and the world by creating services that make a difference
The Service Design Lead owns leading the delivery of service design projects managing multidisciplinary teams of designers and is responsible for the quality of project deliverables The service design lead will be hands on with delivery project work but also comfortable providing design leadership and managing client relationships This is an opportunity to be part of a team that is creating a positive impact for our clients by creating and scaling our services to make that difference to reduce costs reduce time increase customer satisfaction and improve customer success
The service design lead will work with UX designers Researchers and design architects to drive improvements to journeys
These journeys should be measurable and scalable across multiple projects and entities
Detailed Description:
Communicate and articulate design decisions through visual written and verbal means
Lead conversations with 3rd party vendors and business stakeholders on user journey maps flows emotional maps
Delivery of strategic outputs solving very complex user experience and customer experience problems in a simple articulate way
Whilst providing information in a clear manner ensure that stakeholders expectations are met and trust relationships are made
Bring together research design business and technology to shape the services of the future
Use insight to drive our strategic thinking and place the human at the centre of what we do
Work collaboratively with our teams and clients
Nurture talented Research and UX practitioners
Lead lean in be creative be expressive
Leads the project from an experience design and strategy perspective
Take ownership of defining and designing product experience in line with the desired feature set
Analytical experience leveraging past experiences and skills knowing what works
Have specific opportunities to use design theory and practice to make a difference in peoples lives
Engage in ongoing activities that enable us to learn practice and evolve our discipline
Collaborate on products and services that change the way our clients do business and interact with Digital on Subject Matter ExpertiseSME
As directed by Design Team management and for the purpose of the Digital Team their stakeholders source information and data
Work with stakeholders to extract information and produce creative outputs
Job Requirements:
Lead the development of service concepts blueprints and other service design artefacts
Establish and manage client relationships
Represent service design in new business development efforts from proposal development to pitch meetings
Extend the craft and share the practice across the studio and beyond
Be a line manager for sFrom clear requirements create compelling flows and maps that align to the vision of the Design Teams practices and principles
Work closely with cross team functions and key stakeholders to deliver arobust scalable and quality design solution
Deliver information with nonbias from stakeholders and user tests
Deliver information in a clear format
Use tools such as Sketch Figma Miro Maze Usabilla Userzoom Pendo Aha and any other tools as directed by the design team successfully
Generate reports and presentations for outcomes of workshop studies
Prepare stimulus studies for design thinking workshops
Provide flexibility in working on multiple projects at once maintaining high quality outputs able to manage time allocation
Clear highlighting in a nonbias standard obvious insight
In a nonconclusive way
present designs to management and stakeholders
Lead design squad on way forward from outcomes from beta and user tests
Additional Details:
Design Thinking Creative outputs and experience of industry standard software Prototyping tools Sketch Adobe Creative Cloud InVision
Experience of using road mapping software such as Pendo Aha or similar
Holding a degree in Graphic design interactive media design Psychology or similar
6 months working in financial services
3 years experience in an Experience Design role or similar
Impressive and varied design portfolio
Experience designing complex user flows and journeys derived from user stories and business requirements
Experience working in Agile methodology
Experience working within startup environment
Human Centered Design Practises
Sketching wireframing or mapping skills
UI Design experience with component library
Non Judgmental approach to working with people and design
Critical thinking ability to learn about business practices such as Lab research methods emerging Design principles and use of analytical or user testing tools great people and presentation skills
Design thinker that is comfortable with vagueness and unknowns
A collaborator and cocreator with others
An innovation rebel at heart that is not scared to challenge and ask why
Understands appreciates and lives visual design as a craft
Selfmotivated and open to feedback experimentation and learning
Passionate about finding the right problems and designing the right solutions
A curious observer that is able to identify patterns and meaning through design
Qualifications
AS Mentioned in the JD
Job Details
Employment Types:
Full time
Industry:
Banking / Accounting / Financial Services
Function:
IT , IT- Hardware / Telecom / Technical Staff / Support
Roles:
Team Leader / Technical Leader
