X-Ray Field Service Engineer/Technician

The new hire is expected to provide maintenance and training services on a number of x-ray systems that include vehicle scanning systems, advanced luggage x-ray systems, and personnel screening systems, among other related products like under-vehicle cameras, ALPR, and detectors.

Responsibilities

• Perform calibration, troubleshooting, maintenance, and service repair needs on designated systems and equipment.
• Provide efficient and expedient service delivery to all customer accounts in the Kingdom.
• Work remotely with US and European partners on resolving technical problems.
• Maintaining tools and test equipment properly and ensuring calibration.
• Ordering and managing repair parts cycle times.
• Operational and maintenance training of end user staff on designated systems and equipment.
• Provide “Train the Trainer” programs (operation and maintenance).
• Support field service operations across multiple modalities.
• Perform administrative duties accurately using appropriate technologies and good communication.
• Establish and maintain a positive business relationship with customers and peers.
• Demonstrate willingness and flexibility in working differing time shifts to accommodate customer needs.
• Reachable in case of emergency calls outside the normal working hours (minimal).
• Translate operational manual into the Arabic language as needed.
• Develop training material as needed.
• Participate in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs.

Qualifications

• Associate or bachelor’s degree in Electrical or Mechanical Engineering, or Computer Science/Engineering preferred but not required.
• Prior knowledge and experience with x-ray and screening systems desirable.
• Proficiency in the English language, written and verbal.
• Proficiency in the Arabic language, written and verbal.
• Proficiency in using computer systems.
• Committed.
• Active, pays attention to details, and due-diligent.

• Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner.
• BONUS:
  • Experience in vehicle scanning systems from Leidos, Rapiscan/AS&E, or equivalent.
  • Experience in luggage and personnel screening systems.

Benefits

• Competitive base salary ranging from $40,000 to $75,000 based on experience and qualifications.
• 3-Weeks of paid annual vacation along with all national holidays.
• 1-Week of paid sick time.
• Medical and life insurance.
• Apartment.
• Company car.
• Paid work related expenses.
• New PC and optional smart phone.
• Ongoing factory training.
• Relocation assistance, if required.
• Paid economy class ticket from Bahrain to home country 2-3 times a year.
• For applicants with extensive experience in the field a family moving, and schooling package maybe provided if desired.

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