Parts Store Manager

26 أكتوبر، 2022

0 2 دقيقة واحدة

Parts Store Manager

الوصف الوظيفي

Role Summary:

As a Store Manager of Parts, responsible for delivering superior customer service and motivating and coaching associates to do the same. Responsible for achieving expected store sales goals through in-store execution of various programs, initiatives and standards across the commercial, retail, and hard parts business. Direct responsibility for the commercial customers, parts area, and sales floor and play an integral role in general store operations. This position has been designated as a safety-sensitive position.

Key Activities:

Develop and maintain commercial customer accounts. Maintain relationship with the Commercial Account Manager (CAM) to partner on outside sales support needs. Track sales trends by monitoring KPI's and evaluating various financial reports.
Direct, instruct, and manage a team of associates, including assigning, supervising, and appraising work; rewarding, motivating, counseling and disciplining associates; addressing associate complaints and resolving problems.
Responsible for productivity, profitability, work environment, relationships, visual presentation standards, and operational compliance across of the store.
Follow all policies and procedures related to cash, credit, check, refund and return policies. React to customer service issues, customer complaints, and/or business opportunities as appropriate.
Manage the effective operation of the parts area in order to exceed expected sales goals of hard parts within retail and commercial. Strictly adhere to inventory control programs, in-stock standards, reduction in outside parts purchases through secondary vendors, and proper ordering and returning of special order merchandise.
esponsible for all aspects of the store's hard parts inventory, parts counter, stock area, and tire room. This includes oversight of proper inventory levels, coordinating with commercial teams for seamless parts delivery, and promptly reacting to the needs of internal and external customer.