Catalog Manager

Roles and Responsibility:

• Manage and lead the catalog team supporting multiple categories that populate/procure content for the Dumyah Catalog.
• Developing, and improving current and new processes and SOP's.
• Enhance the quality of catalog content to reach 90% or above.
• Revamping/ opening new categories when there is a business need.
• Update all content to follow the latest modern standards and trends.
• Optimize the search engine by providing the engine with the right keywords for the query
• Adding specifications and types for catalog based on the category's requirements
• Providing the management with daily, weekly, and, monthly reports
• Stay up to date with all trends and technologies related to data monitoring, enhancing, and developing new ways to give the customer the best UX
• Interact with the technical team to fulfill the catalog requirements.
• Monitor individual KPIs (productivity, quality, utilization, etc), escalate and dive deep into deviations
• Set the guidelines for any amendment in the catalog or product page
• Maintain the links of all pages on Dumyah
• Maintain consistency in the data
• Follow best practices in SEO to be reflected on Dumyah
• Perform root cause analysis, researching for missing information, finding the main gaps, and solving them
• Contributes to correction of error process by documenting issues and owning actions of change
• Drives improvement and optimization initiatives that work toward a metric improvement of processes/functions at the site level
• Share knowledge and best practices with the team by email, shadowing sessions, workshops, and training sessions.
• Effectively prioritizes work time to ensure productivity and fulfills department standards for time spent
• Taking part in planning, organizing, and directing the work of subordinates or others
• Outline procedures and instructions on work received
• Make time estimates on new jobs received
• Check the accuracy/quality of content creation/population done by others
• Ensuring records are maintained accurately
• Ensuring utilization of the team is high
• Mentor and train new team members.
• Work with various internal teams
• Content creation
• Identifying and correcting errors/complaints

Skills and Key Performance Areas:

• Strong written communication skills
• Good working knowledge of MS Office
• People management (team management, leadership role, and category lead)
• Mentor and guide quality lead
• Process Expert to manage quality, improve process efficiency and minimize variation, conceptualize, design, and deliver training to the team
• Manage the team and ensure high-service delivery and execution
• Promote tech solutions to scale the process and develop skills within the team
• Excellent listening skills
• Excellent Data Accuracy skills
• Commitment to meeting Deadlines
• The pace of implementation & consistency in performance
• Ability to analyze, interpret, and organize large amounts of data
• In-depth understanding of modern database and information technologies
• Excellent time management skills and the ability to work towards meeting multiple deadlines simultaneously
• Ability to compile and organize findings and data retrieved before presenting it to management

Basic Qualifications

• +2 years of experience
• Managerial experience
• Graduate in any stream
• The ability to develop and scale teams and processes using technology
• Fluent in written and oral communication in Arabic and English

Preferred Qualifications

• Directly managed operations team of 10 or more headcount
• 1- 2 years of experience in data-driven business operations processes
• Masters in Business or Information Technology
• Strong business communication skills
• Ability to dive deep into a problem, perform ‘Root Cause Analysis, and identify constraints to recommend a solution.
• Exposure to back-office operations, escalation management, and troubleshooting environments.
• Resistance to repetitive tasks and ability to identify automation opportunities
• Quality management, knowledge of MS office packages especially Office and Excel, 7 QC tools, etc.

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