VP – Virtual Relationship Management

24 أكتوبر، 2022

0 1 2 دقائق

Job Description

Job Description
JOB PURPOSE:
To manage a team responsible for assigned portfolio along with the responsibility of growing the revenue thus ensuring achievement of agreed objectives of growth, profitability and customer satisfaction and portfolio hygiene.
KEY ACCOUNTABILITIES:

Meet and exceed monthly target objectives- Cross sell the bank products and focus on maximizing the profits generated through selling bank products, Treasury, insurance etc
Focus on liabilities and refer clients to Assets Coverage/Sales
Ensure penetration in the market through focus on New to Bank acquisition as well as solicit existing clientele
To be abreast with all policies, products and processes to ensure superior client on boarding experience
To proactively participate in Learning, Development and training programmes of the bank in order to be effective sales personnel
Ensure strict adherence to all KYC, Compliance policies and other processes as stipulated

Sales /Revenue:

Manage a team of VRMs across 10,000-12,000 customers with focus on portfolio and revenue growth
Employ a Business revenue generation approach to target existing clients, cross sell and up-sell.
Accomplish revenue objectives for all products as per the set business plan/KPI
Enhance customer satisfaction by providing quality services by responding to customer requests in a timely manner & reducing the turnaround time for processing the business requirements.
Enhancing transactions on the liability book by serving all queries raised by the client.
To ensure maximum activation of inactive accounts by effectively conducting customer risk assessment and servicing needs of the customer
Focus on product penetration across team members (Fx/Trade/Asset referral/ Bancassurance)
Will work with Product governance teams to effectively conduct clean up exercises on the portfolio.

Operational activities

Perform the business profiling for customers in particular businesses focused on the company's competitive position within its industry y to manage risk or x-sell as applicable
Ensure adherence to risk framework.
Cooperate and facilitate work of internal audit and risk management to address gaps, and respond to audit reports within agreed deadlines.
Monitor money laundering activities and coordinate remedial actions with management.
Ensure adherence to banking regulations and organization guidelines relating to customer acceptance, data protection, money laundering and KYC across all team members
Coordinate with customer service groups and processing units to ensure satisfactory service standards are met.
Responding to the relevant compliance and sanctions queries within the relevant time frame.
Will ensure there are no lapses on deferrals requested.
Will ensure complete and comprehensive KYC of accounts on-boarded.
Will ensure up to date contact information is updated.

People Management:

Promote sharing of best practice within the team and support the identified training requirements for self and team
Focus on increasing productivity and activity of the team by ensuring regular product and conduct training sessions
Perform regular performance reviews of all staff and provide quality feedback on learning and development needs, whilst managing under performers.
Extend support and promote best practices.
Mentor/ coach peers and subordinates as needed.

Qualifications
Minimum Qualification

Bachelor's Degree in Business Administration, Finance, Banking or a related major field of study is preferred

Minimum Experience

8-10 years relevant experience in the Corporate, Commercial or Business Banking with at least 3 years in similar positions of managing customer base in the identified target segment.