Store Incharge

Job Description

Position: SupervisorOVERVIEW
To effectively supervise and manage all operations of the assigned section (Mens / Ladies)
MAIN JOB RESPONSIBILITIES
Using business awareness to maximize sales

• Movement of stock in and out of the assigned section
• Maintain high standards of visual appearance throughout the section
• Provide the highest standards of customer service by demonstrating excellent knowledge of products and services
• Ensure that all customers are welcomed into the section and ensure that the customer is treated with courtesy at all times and that they leave the store happily
• Ensure awareness and vigilance at all times of security in the showroom without appearing to be overly suspicious to the customers
• Handle all customer complaints in line with company policy, if unsure refer to the Area Manager
• Optimize sales in line with company targets
• To maintain strict levels of confidentiality with regard to all areas of the business particularly commercial information
• Ensure all staff are aware of and focused on achieving sales targets daily

• Operate an effective stock management system (Shop floor & Backstore) to maximize sales and profitability
• Provide department reports on slow moving, fast moving and non-moving items to the Area manager.
• Monitor sales performance against last year, last week and budget on a daily and weekly basis and communicate to staff
• Ensure that plans for seasonal promotions are in place, using all relevant information and resources
• Verification of the cashier report

Managing others to maximize sales

• Supervising and managing staff and staff issues – including staff rotation, staff supervision

• Ensure tasks are delegated appropriately in accordance with people's skills and abilities
• Ensure that staff adopt and adhere to the company dress code in order to promote a positive and professional image at all times
• Ensure that staff has the skills needed to meet company expectations and identify and prioritise training needs accordingly.

• Monitor the performance of new starters and give feedback as appropriate to the showroom manager

• Carry out regular and relevant in-store training in the sections product range
• Ensure morning mini meetings are held with the section staff to focus on the sales target and the days tasks

KEY JOB DELIVERABLES / ACCOUNTABILITIES

• To ensure customer satisfaction by delivering exceptional customer service – To be measured through no. of complaints coming in
• To achieve the sales target (Actual Vs Target achievement)
• To ensure effective inventory control and periodical stock reviews
• On the job training on product knowledge to all staff – To be measured by training hours given and again customer feedback on service
• On time submitting the summarized feedback report received from the salesperson/ Daily sales reports etc. to the Store manager
  RELATIONSHIPS
  Reports to : ASM / Store Manager
  Supervises : Zone leaders / Staff
  Liaises with : Inventory dept, VM dept.

Job Details

Employment Types:

Full time

Industry:

Retailing

Function:

Retail Chains

Roles:

Retail Store Manager

Skills:

Store Incharge Sales Store Operations Inventory Management

Education:

Bachelor's Degree

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