National_Senior Operations Manager

16 أكتوبر، 2022

0 4 2 دقائق

الوصف الوظيفي

Role Accountabilities:

Recommend and oversee the budget for the business unit operations and monitor financial performance versus the budget so that the business is aware of anticipated costs/ revenues, areas of unsatisfactory performance and potential areas of cost reduction are identified, and performance improvement opportunities are realized.
Lead and manage the Operations department while ensuring the planning and allocation of all resources, and the implementation of the appropriate standards and controls to ensure that all activities are carried out in an efficient and effective manner to meet and exceed objectives.
Provide inputs to the development of the overall division strategy and participate in developing the business unit strategy in line with the vision, mission, and business objectives of the company.
Manage the effective achievement of the business unit’s objectives through leading the Operations team by setting individual objectives, managing performance, developing and motivating staff, and providing formal and informal feedback and appraisals in order to maximize the subordinates’ and the business unit’s performance.
Develop and monitor SLAs for the portfolio of assets, and ensure that they are aligned to service delivery, customer expectations, and expectations from suppliers/service partners in order to achieve quality service delivery, effective supplier relationship management, and profitability.
Monitor service delivery performance and lead the evaluation of suppliers’ performance within CFC to ensure the selection of appropriately qualified service providers/ contractors at the optimum price in order to deliver the expected quality of service.
Monitor and control the execution of maintenance contracts, review the preventive and corrective maintenance programs, and supervise the implementation by employees or assigned contractor(s) through reviewing reports and spot-checking as appropriate to ensure the provision of quality maintenance works to the assets/ facilities (including maintenance to BMS, chillers, generators, HVAC, etc.).
Manage customers’ expectations through clear communication and a transparent work attitude in order to be consistent and develop strong customer relationships.
Manage the implementation and improvement of policies, guidelines, and processes for contract management and administration to ensure standards are set so that all business requirements are fulfilled while delivering a quality service to customers in line with the corporate strategy.
Revising contracts’ scope of work, renewing the contract while recommending changes, conducting pricing, and negotiating the contract with the customer while coordinating the Terms & Conditions of the contract with the commercial department.

الوصف الوظيفي

المهارات

Role Qualifications:

Bachelor's degree in Engineering.
10-15 years of experience in Operations and Facilities Management.
Strong knowledge of electromechanical systems.
Good knowledge of HSE requirements for electrical systems operation & maintenance.
Experience in operations of large-scale developments.
Experience in handling service providers.
Experience in handling emergency cases and conducting communications in a calm manner.