Business Governance Specialist-CTO – IT – Kuwait

13 أكتوبر، 2022

0 29 3 دقائق

Job Description

IT
Alshaya IT is a diverse organisation supporting corporate, warehouse and retail specific IT infrastructure and systems. We have software teams creating and developing in-house applications and product teams optimising and integrating major third party solutions. The rate of growth across divisions and geographies means we are constantly evaluating how we provide robust, scalable and business enabling infrastructure and systems in line with global benchmark standards.
Exp: 8 to 13 years
Role Profile:

A Business Governance Specialist's primary role is to support the Planning, Buying and Merchandising teams by governing and guiding the use of various systems through consistent review of solutions, defining calculations, methodologies and data requirements
Manage the administration of buying and merchandising facing solutions coming out from Phoenix projects, which includes:

Executing transactional tasks to support buyers and merchandisers
Become a product owner / custodian in supporting the Buying and Merchandising teams

Govern and control the way the solutions are being used through cross referencing with system settings and business processes to avoid/minimise any form of singularity across difference brands
Keeping up to date on current buying and merchandising processes and ways of working
Ensure consistency and security in solution usage and processes across the business including business processes, training and documentation
Become a focal point of contact for the brand and provide consultative insights and recommendations on functionality and improvements to further improve their way of working
Manage and see-through on-going support on allocation to users, including taking up process enhancement requests
Responsible to seek, advise, recommend and implement continuous improvements of process and systems
Provide/facilitate support to the brands on trouble-shooting issues faced in the solution such as auto allocation schedules, finetuning, validation of base forecast and more.
Perform review and resolve master and transactional data exceptions matter and validate it with the brand Demand Planning / Buying team.
Provide validation and review of any inconsistency of system generated forecast with Demand Planner and Demand Manager, when required.
Improve forecast performance by taking the required correction actions
Maintain and set the needed fulfilment parameters values.

Collaborate with the brands to ensure that data, information, solution efficiency, integrity and business enhancement on products are maintained according to the standards set for Alshaya
Key tasks are:

Responsible to perform system housekeeping activities across Phoenix solutions
Perform Business Governance tasks in JDA and Oracle RMS systems (refer to separate document for list of tasks)

Plan, execute and maintain system attributes and creation of rules to help the brand use Phoenix solutions as intended

Evaluate the statistical forecast and fine tune models if there are any exceptions and participate with brand Demand planning.
Perform generate demand Black Box (BB), manage and resolve exceptions, when required
Perform weekly or daily data validation to ensure standardisation and quality of data flows across various function in Alshaya
Support Demand planner in data cleansing and correction of history
Support in troubleshooting issues in SKU Classification, warning page and stock exceptions related matters, when required,
Set and manage lost sales and history adjustment parameters in the system.
Manage moving events and calendars in system and collaborate with brand Demand Planning team.
Configure FE pages, searches and workspaces required to support business need.
Responsible to ensure that new/existing users are trained to use Phoenix solutions, and up to date on upgrades and/or changes in these tools

Experience:

Relevant bachelor's degree, preferred
Previous retail experience, preferred

Minimum 2 years of experience at Merchandiser or Buyer level AND/OR previous experience in similar role (eg (functional administrator, solution administrator/planner, etc)
Competencies

Collaborative and able to build effective relationships, with strong communication and presentation skills (including good written and verbal English)
Strong problem-solving and analytical skills strong aptitude with numbers retail math skills, understanding of forecasting methodology
Proven strong negotiation skills with internal and external stakeholders
Customer service driven

About Us:
Alshaya Group is a dynamic family-owned enterprise which was first established in Kuwait in 1890. With a consistent record of growth and innovation, Alshaya Group is one of the world's leading brand franchise operators, offering customers an unparalleled choice of well-loved international brands, including: Starbucks, H&M, Mothercare, Debenhams, Cos, American Eagle Outfitters, P.F. Chang's, The Cheesecake Factory, The Body Shop, M.A.C, Victoria's Secret, Boots, Vavavoom, Pottery Barn and KidZania.
Alshaya Group's portfolio extends across MENA, Russia, Turkey, and Europe, with thousands of stores, cafes, restaurants and leisure destinations, as well as a growing online and digital business.
Operating in multiple sectors including Fashion, Food, Health & Beauty, Pharmacy, Home Furnishings and Leisure & Entertainment, Alshaya Group colleagues are united by a commitment to delivering great customer service and brand experiences.
Fresh, modern, and relevant, Alshaya's constantly evolving retail portfolio reflects the choices and lifestyle of its customers. From flagship stores and restaurants in prestige malls, to local coffee shops, drive-thrus and online, Alshaya Group brings customers the brands they love in the places they want to be.