وظائف الأماراتوظائف بيت الامارات
Call Centre Agent
Call Centre Agent
الوصف الوظيفي
Call Centre Agent – Saudi Nationals only
Job Summary / Overview
- Responsible for providing outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our services.
- The Call center associate will handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller.
- In addition, CCA will listen to customers to understand the reason for their calls, address all questions or complaints, and provide an accurate and efficient response
Key Responsibilities & Accountabilities (may perform other duties as requested, not specifically addressed in this document)
- Answering/making calls to customers to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that customers feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry customers, as needed.
- Understanding and striving to meet call center metrics while providing excellent customer service.
- Follow communication “scripts” when handling different topics. Reviewing customer accounts and transactions while resolving issues Giving detailed explanations of services.
المهارات
Main Job Requirements
- University Graduates
- University dropouts: high school graduates or university gap years.
Required Skills
- Native Arabic Speaker
- Fluency in English language
- Ability to use computers
- Ability to use internet applications
Competencies & Specific Skills
- Great verbal & written communication skills
- Ability to handle customer’s issues
- Ability to solve problems in a short period of time
- Flexibility with rotational working hours/days
تفاصيل الوظيفة
- منطقة الوظيفة
- دبي, الإمارات العربية المتحدة
- قطاع الشركة
- وكالات التوظيف
- طبيعة عمل الشركة
- صاحب عمل (القطاع الخاص)
- الدور الوظيفي
- خدمة العملاء ومركز الإتصال
- نوع التوظيف
- دوام كامل
- الراتب الشهري
- غير محدد
- عدد الوظائف الشاغرة
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