Customer Support Executive

Customer Support Executive

الوصف الوظيفي

UAE National/ Emirati – Customer Support Executive| Electronics

Overview of the role:

• Attend the customers at the reception and receive the units with no error/mistakes on the notification.
• Manage customer incoming calls and update the repair status
• Follow up with customer for estimate approval
• Customer complaints very minimal – based on the target
• Customer incoming calls to be attended within min rings based on the target
• CSI based on the target
• Customer waiting time – minimal based on the target
• Customer orientation
• Speed of attending to customers
• Accuracy of data entry
• System process knowledge and communication
• Update repair status in SAP
• Co-ordinate with stores for parts / units
• Responsible for SAP Billing / invoicing
• Filing of relevant documents.
• Co-ordinate with Drivers for the committed deliveries
• MIS reports

What you will do:-

Description of Accountability:

1. Attend the customers at the reception and receive the units with no error/mistakes on the notification with no error/mistakes on the notification.
2. Customer complaints very minimal – based on the target
3. Customer incoming calls to be attended within min rings based on the target
4. CSI based on the target
5. Customer waiting time – minimal based on the target
6. House keeping / grooming and preventability / punctuality
7. Customer orientation
8. Speed of attending to customers
9. Team approach
10. Initiative / flexibility and punctuality
11. Accuracy of data entry
12. System process knowledge and communication

المهارات

Required Skills to be successful:-

• Good Communication Skills in English and Arabic
• Attention to Detail
• Highly Numerate
• Good Communicator
• Collaborative Style
• Optimistic Attitude
• Good working knowledge of Excel and key Microsoft Applications
• Knowledge of SAP an additional advantage

What equips you for the role:

• High School or Bachelor Degree
• 5-6 years’ experience working as customer support
• Retail background preferred
• Excel and computer literate
• Thinking and Analytical Skills.
• Empathy Customer service and results oriented Leadership and problem solving skills
• Good communication skills
• Excellent relationship skills
• Accountability

تفاصيل الوظيفة

منطقة الوظيفة

الإمارات العربية المتحدة

قطاع الشركة

المحاسبة

طبيعة عمل الشركة

صاحب عمل (القطاع الخاص)

الدور الوظيفي

خدمة العملاء ومركز الإتصال

نوع التوظيف

دوام كامل

الراتب الشهري

غير محدد

عدد الوظائف الشاغرة

1

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