Housekeeping Order Taker

Job Description

ABOUT THE FUNCTION
This function is to ensure exceptional Guest Experiences in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless service experience. Ensure that each guest becomes a happy fan of our hotels, by delighting them from welcome until farewell.
WHAT YOU WILL NEED TO SUCCEED
. Genuine service personality, with high EQ.
. Minimum of a high school diploma is required/ College degree in Hotel Management or a related field is preferred.
. A minimum of one-year experience in a similar position in a 5-star hospitality company.
. A strong command of both written and spoken English is required additional language is an asset.
. Conduct all operational tasks in FO, F&B, Housekeeping, while living up to service standards and procedures.
. Go the extra (s)mile where you can.
. Prevent complaints and ensure adequate service recovery where needed.
. Pro-actively communicate with fellow Ambassadors, always with the guests interests at heart.
. Put Customer First
. Drive for Results
. Learning
. Resilience
. Adaptability

Job Details

Employment Types:

Full time

Industry:

Other

Function:

Customer Service / Call Centre / BPO

Roles:

Marketing Executive

Education:

Diploma

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