وظائف في الاردنوظائف وظيفتك عنا
مطلوب موظفين للعمل لدى بنك الاسكان
Customer Experience Unit Head
Responsibilities:
- Determine the methods of measuring customer satisfaction from various touch points and channels of interaction.
- Studying and analyzing customer behavior and surveys results.
- Monitoring the building process of end-to-end customer journey maps for all products and services, along with continuous monitoring of the journeys.
- Supervising and participating in identifying customers' banking needs and taking proactive steps to maintain positive experiences.
- Continues evaluation of new products, services, and any initiative related to customers, before launching.
- Participate in digital and non-digital retail projects
- Supervising and participating in the customers satisfaction surveys
Requirements :
Technical and personal skills
- Bachelor’s degree in Business Administration, Marketing, or any related.
- Minimum of 6 years of experience related to customer experience, customer services and services quality.
- Excellent oral and verbal communication skills in both English and Arabic.
- Excellent team player with good interpersonal skills
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