وظائف الأماراتوظائف بيت الامارات
Customer Service Representative
Customer Service Representative
الوصف الوظيفي
- Identify and assess customers’ needs to achieve satisfaction.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Compile in-depth data of each customer in a segregated database containing detailed info about each interaction.
- Collaborate with the managers to stay informed about changes in company rules and new projects.
- Identify practical challenges in a project to rectify the issues for final delivery.
المهارات
- Proven customer support experience.
- Conversant with the utility of CRM software and other digital solutions that enhance the company's services.
- Strong phone handling skills and active listening.
- Commendable presentation skills to convey important points to the audience effectively.
- A skilled individual, capable of completing assigned tasks and responsibilities in the defined schedule.
- Fluent in operating the latest computer software and online tools.
تفاصيل الوظيفة
- منطقة الوظيفة
- دبي, الإمارات العربية المتحدة
- قطاع الشركة
- خدمات الدعم التجاري
- طبيعة عمل الشركة
- غير محدد
- الدور الوظيفي
- خدمة العملاء ومركز الإتصال
- نوع التوظيف
- دوام كامل
- الراتب الشهري
- غير محدد
- عدد الوظائف الشاغرة
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