وظائف الخليجوظائف بيت الخليج
Specialist Patient Experience
Specialist Patient Experience
الوصف الوظيفي
- Interact with patients and their families (if needed) to address concerns or special needs that may arise during their course of treatment within the Primary Healthcare Centers.
- Work with healthcare team and administration to solve problems that patients may have with the goal of facilitating a positive patient experience during their treatment time as well as to limit or resolve delays in service.
- Respond to and investigate complaints and concerns and communicate identified issues to appropriate staff.
- Collect data about patient care problems, prepare reports, analyze trends, and report information to the Direct Manager.
- Implement systems and processes to improve efficiency and reduce expenses that do not compromise quality of services and provide input into opportunities for system improvements.
Facilitate, promote and advocate effective communication between patients and healthcare professionals to resolve conflict and concerns, explore the most suitable and appropriate form of action needed to meet their needs
الوصف الوظيفي
المهارات
- Statistical analysis and visualization background
- Experience in Microsoft BI, Tableau or any other BI tools.
- Previous healthcare accreditation experience preferred.
- Complaint Management
- Data visualization
- Process Mapping
- Data Analysis Dashboards
المهارات
تفاصيل الوظيفة
- منطقة الوظيفة
- الكويت, الكويت
- قطاع الشركة
- المستشفيات الطبية
- طبيعة عمل الشركة
- صاحب عمل (القطاع الخاص)
- الدور الوظيفي
- خدمة العملاء ومركز الإتصال
- نوع التوظيف
- —
- الراتب الشهري
- غير محدد
- عدد الوظائف الشاغرة
- غير محدد
تفاصيل الوظيفة
المرشح المفضل
- المستوى المهني
- متوسط الخبرة
- عدد سنوات الخبرة
- الحد الأدنى: 3
- الشهادة
- بكالوريوس/ دبلوم عالي
